Auto Claims Representative - Appraiser

Wisconsin Mutual 56 Company, Inc.; Madison, Northern (WI, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Wisconsin Mutual 56 Company, Inc. seeks a Home Auto Claims Representative - Appraiser to process vehicle damage from initial contact through settlement.

You will inspect, audit, and appraise damaged vehicles, take photos and estimate damages, and determine total loss settlements when needed. The role also involves coordinating with subrogation and salvage teams and maintaining strong customer service and organizational skills; travel to meet clients is required.

Qualifications

• Strong customer service and organizational skills.
• Ability to think analytically and solve problems.
• Proficiency with basic computer functions including Microsoft Office.
• Clear communication between customers and policyholders.
• Must have a valid driver's license.

Responsibilities

• Detailed file handling.
• Inspect, audit, and appraise damaged vehicles.
• Take photos and estimate damages.
• Evaluate and settle total loss vehicle claims.
• Economically dispose salvage value.
• Forward/review files to/from subrogation when necessary.
• Partake in vehicle salvage processing.

Skills

Customer service

Organization

Analytical thinking

Problem solving

Microsoft Office

Communication

Driver's license

Job description

Home Auto Claims Representative - Appraiser

Job Description

Job Title:

Department:

Department: Claims

Reports To:

Reports To: Physical Damage Supervisor

Pay Type:

Summary:

An Auto Claims Appraiser/Vendor Liaison processes vehicle damage from initial contact through settlement.

Essential Functions

• Detailed File Handling
• Inspect, audit, and appraise damaged vehicles
• Take photos and estimate damages
• Evaluate and settle total loss vehicle claims
• Economically dispose salvage value
• Forward/review files to/from subrogation when necessary
• Partake in vehicle salvage processing

Specifications / Requirements

• Strong customer service skills are required
• Strong organizational skills
• Ability to think analytically
• Strong problem solving capabilities
• Maintain strong knowledge of basic computer functions including Microsoft products
• Capable of conveying information effectively between customers and policyholders
• Valid Drivers License

Education / Experience

• 2-5 years of prior experience in the insurance industry
• Prior body shop experience is beneficial

Working Conditions

The physical work environment for this position involves sitting in an office setting and on the road traveling to meet clients to appraise damage. The ratio between these two environments is approximately 70% desk bound and approximately 30% traveling. Overtime may be required for this position if requested by a supervisor in order to complete a certain given task in a timely manner. The work environment characteristics described here are representative of the duties an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with incapacities to perform the essential functions.

Thank you for your interest in Wisconsin Mutual.