Auto Collision Estimator & Customer Advocate

Crash Champions; Jackson (TN); On-site; USD 65,000 - 128,340; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in the United States is seeking a Customer Service/Estimator to join our fast-growing collision repair network. You will educate customers on the repair process, insurance procedures, and rights, while guiding each vehicle repair from intake to completion.

Responsibilities include preparing estimates, updating customers on progress, and ensuring quality standards throughout the repair. Ideal candidates have solid organization, thrive in a fast-paced setting, and knowledge of

Qualifications

• Customer service skills required.
• Strong organization and multi-tasking in a fast-paced environment.
• Insurance partners experience preferred.
• Familiarity with estimating systems (CCC One, Mitchell & Audatex).

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service Skills

Organization & multi-tasking

Insurance knowledge

Ability to work in fast-paced env

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions in the United States is seeking a Customer Service/Estimator to join our fast-growing collision repair network. You will educate customers on the repair process, insurance procedures, and rights, while guiding each vehicle repair from intake to completion.

Responsibilities include preparing estimates, updating customers on progress, and ensuring quality standards throughout the repair. Ideal candidates have solid organization, thrive in a fast-paced setting, and knowledge of