Auto Collision Customer Care Specialist

Caliber Collision; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision

Weekly pay with overtime eligibility

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production 店

Job summary

Caliber Collision in Madison, WI is seeking a Customer Service Representative to greet customers and provide extraordinary service while managing daily center workload. You will coordinate Rental Car and towing partners to ensure seamless, one-stop service and stay informed on insurance partner requirements for authorizations and billing.

This role emphasizes collaboration, adaptability, and a customer-first mindset.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Must be eligible to work in the U.S. with no restrictions.
• Proficient in using multiple software systems (e.g., Microsoft Office).

Responsibilities

• Greet customers and deliver extraordinary service.
• Monitor work volume and advise load level requests when necessary.
• Coordinate Rental Car/Tow companies to provide one-stop service for customers.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal communication

Written communication

Microsoft Office

Prioritization

Customer service

Team collaboration

Job description

Caliber Collision in Madison, WI is seeking a Customer Service Representative to greet customers and provide extraordinary service while managing daily center workload. You will coordinate Rental Car and towing partners to ensure seamless, one-stop service and stay informed on insurance partner requirements for authorizations and billing.

This role emphasizes collaboration, adaptability, and a customer-first mindset.