Auto Claims Trainee - Remote-Friendly Investigator

Auto-Owners Insurance; Escanaba (MI); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Matched 401(k)

Fully-funded pension plan

Bonus programs

Generous paid time off

Training program

Job summary

Auto-Owners Insurance in Michigan is seeking a motivated claims trainee to join our team. This entry-level role encompasses investigation, evaluation, and resolution of claims under close supervision, with training that builds foundation in loss adjustment and policy knowledge.

After in-person training, the position offers merit-based remote flexibility up to three days per week, with opportunities to develop licensing, negotiation skills, and service to agents and insureds.

Qualifications

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multi-task and make decisions independently.
• Above average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentially and data security.
• Ability to effectively deal with a diverse group individuals.
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents).
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Continually develop product knowledge through participation in approved educational programs

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Skills

Organize data

Communication

Report writing

Issue resolution

Confidentiality & data security

Diversity awareness

Math & finance

Driving license

Continuous learning

Education

Bachelor's degree or equivalent in property/casualty claims handling

Job description

Auto-Owners Insurance in Michigan is seeking a motivated claims trainee to join our team. This entry-level role encompasses investigation, evaluation, and resolution of claims under close supervision, with training that builds foundation in loss adjustment and policy knowledge.

After in-person training, the position offers merit-based remote flexibility up to three days per week, with opportunities to develop licensing, negotiation skills, and service to agents and insureds.