Auto Claims Support Specialist

Warrior Insurance Network; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Salaries

Training & Development

Medical and Dental Reimbursement

Short/Long Disability

Life Insurance

401k with company match

Paid Time Off and Holidays

Tuition Reimbursement

Wellness Program

Fun company events

Job summary

Warrior Insurance Network is seeking an experienced Claims Call Center Specialist to support our Claims team. You will handle high-volume customer interactions, document initial reports, verify policy information, and guide insureds through the claims process with empathy and accuracy.

Responsibilities include assisting adjusters, processing admin tasks, and contributing to special projects while maintaining service standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Prior experience in insurance, claims, or a high-volume call center environment.
• Strong verbal communication and phone skills.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to handle difficult or escalated customer interactions professionally.
• Strong attention to detail and documentation skills.
• Data entry and typing proficiency of at least 30 WPM.
• Proficiency with PC applications and the ability to navigate multiple systems simultaneously.
• Ability to prioritize responsibilities and work independently in a fast-paced environment.
• 1-2+ years of insurance, claims, or related call center experience.
• Previous experience with auto insurance or auto claims.
• Familiarity with insurance terminology, policy coverage, and the claims process.
• Bilingual skills are a plus.

Responsibilities

• Provide professional, knowledgeable, and empathetic service to insureds, claimants, attorneys, carriers, and other callers.
• Receive and document initial reports of accidents and losses accurately and efficiently.
• Gather detailed loss information and ensure claim documentation is complete and accurate.
• Review and verify policy information and recognize potential coverage concerns for referral to the appropriate claims professional.
• Guide customers through the claims process and respond to a variety of claim-related questions.
• Refer insureds and claimants for estimates when appropriate.
• Route claims and calls to the appropriate claims unit based on the circumstances of the loss.
• Assist claims adjusters by providing timely information and support to customers.
• Apply working knowledge of insurance terminology, policies, coverage, and claims procedures when assisting callers.
• Handle challenging or escalated customer interactions professionally and determine when additional assistance is necessary.
• Maintain established productivity, quality, documentation, and customer service standards while managing incoming call volume.
• Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other claims-related administrative responsibilities.
• Assist with special projects and departmental initiatives as assigned.
• Serve as a knowledgeable resource to less-experienced team members when appropriate.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Data entry

Typing 30 WPM

Education

High school diploma or equivalent

Associate or Bachelor's degree

Tools

CRM software

MS Office

Multiple systems navigation

Job description

Warrior Insurance Network is seeking an experienced Claims Call Center Specialist to support our Claims team. You will handle high-volume customer interactions, document initial reports, verify policy information, and guide insureds through the claims process with empathy and accuracy.

Responsibilities include assisting adjusters, processing admin tasks, and contributing to special projects while maintaining service standards in a fast-paced environment.