Claims Team Leader Auto Litigation

The Hartford; Naperville (IL); Hybride; USD 86 000 - 130 000; Plein temps

Résumé du poste

The Hartford in Naperville, IL is seeking a Team Leader Claims to manage claim investigations, settlements, and reserves while aligning with policy and ethics. You will train and lead staff, monitor budgets and loss costs, and drive continuous improvement across the claims organization.

The role emphasizes strong leadership, effective communication with internal/external partners, and the ability to adapt to changing regulatory and market conditions.

Qualifications

• Strong leadership skills in teaching, guiding, coaching and developing staff.
• Strong verbal and written communication skills.
• Ability to partner with internal and external customers.
• Knowledge of medical terms is strongly preferred.
• Analytical and critical thinking skills.
• Excellent time management abilities.
• Demonstrated track record of consistent and timely follow through for customer needs.
• Strong understanding of reserve accuracy relative to claim exposures.
• Strong understanding of financial and operational reports for analysis and action planning.

Responsabilités

• Manage Claim professionals with corresponding claim inventories.
• Utilize financial reporting tools to monitor reserve accuracy and trending.
• Maintain and teach understanding of business vision and goals.
• Manage and implement change and explain drivers for goals.
• Stay current on issues impacting personal and commercial business.
• Use critical thinking to gather information and make informed decisions.
• Manage claim assignment by complexity and proper handling.
• Oversee investigation, disposition and settlement per standards and ethics.
• Assess indemnity and expense exposure and timely set reserves.
• Explain coverage clearly to customers.
• Train and develop staff for performance and succession.
• Address performance and maintain customer focus.
• Maintain relationships with customers and negotiate when needed.
• Support diversity and inclusion initiatives.
• Build a high performing, diverse team.
• Lead claim team leaders and provide advanced expertise.
• Uphold integrity and ethics in all interactions.
• Demonstrate professionalism with customers.
• Understand and analyze coverage.
• Lead and develop staff across levels.

Connaissances

Leadership

Teaching & coaching

Communication

Analytical thinking

Time management

Customer service

Financial reporting

Formation

Bachelor's Degree preferred

Description du poste

Team Leader Claims - CH08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Claims Team Leader will manage and direct claim investigation, compensability determination, disposition and settlement, in compliance with corporate claim settlement policies and procedures. They will seek to effectively manage allocated loss costs relative to budget guidelines and fully comply with statutory, regulatory and ethics requirements. This individual shall also effectively communicate and teach a thorough understanding of business vision, strategies and plans for achieving business goals. Through effective training, coaching and staff development, they will enable optimal job performance and the achievement of individual and professional goals.

Responsibilities

• Manage Claim professionals with corresponding claim inventories
• Utilize various financial reporting tools to monitor and address reserve accuracy and trending
• Maintain, effectively communicate and teach a thorough understanding of business vision, strategies and plans for achieving business goals
• Manage and implement change including explaining drivers for business goals
• Stay current on issues impacting personal and/or commercial business including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals and internal initiatives
• Use critical thinking skills to gather information, apply sound reasoning, draw appropriate conclusions and make sound decisions based on a mixture of analysis, experience and judgment
• Manage claim assignment process by identifying claim complexity and ensuring proper assigning to the appropriate claim handler
• Oversee the completion and execution of the investigation, disposition and settlement of claims, in compliance with corporate claim standards and procedures, and statutory, regulatory and ethics requirements
• Accurately and timely assess the indemnity and expense exposure of assigned claims and manage the accurate and timely setting of reserves
• Use organizational and communication skills to effectively manage the resolution of assigned claims, manage claim deadlines, and use resources appropriately
• Use claim functional knowledge to appropriately interpret and apply insurance coverage
• Maintain current knowledge of Claim loss cost containment initiatives, and use them appropriately and consistently with company practices and procedures to manage assigned claims
• Identify and initiate mitigation, subrogation and other recovery opportunities on assigned claims
• Properly apply statutory laws and regulations of applicable jurisdiction
• Effectively train, coach and develop staff to enable them to perform their jobs and achieve individual and professional goals
• Effectively train, coach and develop staff for management succession purposes;
• Evaluate, acknowledge and manage performance through the use of appraisal tools
• Effectively address and manage performance that does not meet required standards
• Maintain dedication to meeting expectations and requirements of internal and external customers
• Establish and maintain effective relationships with customers, gaining their trust and respect
• Negotiate skillfully in tough situations with internal and external groups
• Treat all customers with respect and careful attention
• Clearly explain complex or technical information that is helpful to customers
• Create and support a team environment that achieves Claims’ Diversity and Inclusion initiatives
• Build a high performing team with diverse characteristics, where individual differences are valued
• Embrace leadership role among claim team leaders and handlers and offer advanced expertise to help teammates
• Consistently act with the highest level of integrity and adhere to general principles of business ethics
• Demonstrate professionalism and establish credibility when interacting with customers
• Understand and effectively analyze coverage
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development

Qualifications

• Bachelor’s Degree preferred
• Minimum of 2 years of Auto or GL Litigation claim experience preferred
• Strong leadership skills in terms of teaching, guiding, coaching and developing staff
• Strong communication skills, both verbal and written regardless of audience demographic
• Ability to partner with internal and external customers
• Knowledge of medical terms is strongly preferred
• Possess analytical and critical thinking skills
• Excellent time management abilities
• Demonstrated track record of consistent and timely follow through for customer needs
• Strong understanding of reserve accuracy relative to claim exposures both property damage and bodily injury
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
• Strong understanding of financial and operational reports for analysis and action planning

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Scottsdale, AZ, Naperville, IL, will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$86,400 - $129,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age