Auto Claims Leader: Property Damage Supervisor

Warrior Insurance Network; Chicago (IL); On-site; USD 49,000 - 94,000; Full time

Benefits offered by this job

Competitive Salaries

Training & Development

Medical, Dental, Vision Reimbursement

Short/Long Disability

Life Insurance

401k with company match

Paid Time Off & Holidays

Tuition Reimbursement

Wellness Program

Company events

Job summary

Warrior Insurance Network in Bedford Park, IL is seeking an experienced Property Damage Supervisor to lead the unit of auto claims adjusters and ensure quality, compliance and timely settlements.

You will oversee production, staff development, training, and performance, while coordinating with departments to maintain excellent customer service. On-site role with growth opportunities within a expanding company.

Qualifications

• 5+ years auto liability claims experience.
• Team Lead or Auto Claims Leadership experience preferred.
• Strong technical and administrative background in auto claims handling.
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures.
• Background in personnel selection, goal setting, monitoring and communicating performance.
• Good leadership, training and development skills.
• Excellent communication, interpersonal and organizational skills.
• Ability to pass written examinations where required by state statutes to become a licensed claim adjuster / supervisor.
• Prior Non-Standard Auto Claims experience a plus, not required.

Responsibilities

• Lead, motivate, and provide direction to the unit adjusters.
• Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained.
• Place appropriate authority level on claim files based upon determination of coverage, investigation of facts and approve settlement checks within authority.
• Review reports and support the implementation of procedures which improve overall claim settlement process, customer service levels, and ensure that desired quality and quantity levels are maintained.
• Oversee the implementation and monitoring of procedures to assure effectiveness and compliance.
• Determine training needs of the department / unit, establish and participate in programs to ensure training needs of personnel and processes.
• Identify Systems issues / concerns and make suggestions for enhancements.
• Manage the administrative functions of the unit which include:
• Review, provide direction and assign new losses
• Setting performance objectives and monitoring performance results
• Conduct performance appraisals
• Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
• Conduct unit meetings
• Review and respond to Department of Insurance inquiries
• Review and direct claim activity on customer inquiries
• Assure all compliance and customer service regulations / initiatives are met
• Seeking local candidates to work in either our Bedford Park location, approximately one mile south of Chicago Midway Airport, or our Oak Brook location.

Skills

Auto claims leadership

Team leadership

Independent worker

Policy knowledge

Communication skills

Training & development

Licensed adjuster

Non-Standard auto

Job description

Warrior Insurance Network in Bedford Park, IL is seeking an experienced Property Damage Supervisor to lead the unit of auto claims adjusters and ensure quality, compliance and timely settlements.

You will oversee production, staff development, training, and performance, while coordinating with departments to maintain excellent customer service. On-site role with growth opportunities within a expanding company.