Auto Claims Desk Adjuster

Jobtailor; Chandler (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Liberty Mutual is seeking a customer-focused Auto Claims Assistant in Chandler, AZ. You will guide insureds and claimants through the auto claims process from start to finish, speak with customers after auto incidents, and manage multiple moving parts of claims to ensure smooth resolutions.

In this role, you will provide proactive problem-solving, handle claims across several systems, participate in in-person training during the first six months, and represent the Liberty Mutual brand by

Qualifications

• Reside within 50 miles of the Chandler office.
• US-based employees only.
• Engaging, outgoing personality with a passion for helping customers.
• Ability to think critically and seek answers in a virtual environment.
• Excellent oral, written, decision-making, and organizational skills.
• Strong typing and multitasking capabilities.
• Strong working knowledge and ability to utilize multiple systems.
• General understanding of claim operations and key stakeholders.
• College degree preferred or 1–3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Speak with and engage customers who have been in auto accidents.
• Manage multiple moving parts of claims.
• Provide customer-centric support and problem-solving.
• Represent the Liberty Mutual brand and fulfill its customer promise.
• Process and handle claims using multiple systems.
• Complete additional in-person training during the first six months.

Skills

Customer service

Claims processing

Critical thinking

Multitasking

Oral communication

Written communication

Problem solving

Education

College degree preferred

1-3 years of related customer service experience or applicable insurance knowledge

Tools

Claims Management Systems

Job description

• Guide insureds and claimants through the auto claims process from start to finish
• Speak with and engage customers who have been in auto accidents
• Manage multiple moving parts of claims
• Provide customer-centric support and problem-solving
• Represent the Liberty Mutual brand and fulfill its customer promise
• Process and handle claims using multiple systems
• Complete additional in-person training during the first six months

Requirements

• Must reside within 50 miles of the Chandler, Arizona office
• Only open to US based employees
• Engaging, outgoing personality and passion for helping customers
• Ability to think critically, use resources, and seek answers in a virtual environment
• Excellent oral, written, decision‑making, and organizational skills
• Strong typing and multitasking capabilities
• Strong working knowledge and ability to utilize multiple systems
• General understanding of claim operations and key stakeholders
• College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge

Core Competencies

Demonstrates expertise in guiding customers through the auto claims process while providing exceptional customer-centric support. Proficient in managing multiple claims systems and possesses strong decision‑making and organizational skills.

Highest-signal resume keywords

• Customer Service Experience
• Claims Processing
• Critical Thinking
• Multitasking Capabilities
• Oral And Written Communication

ATS Optimization Keywords

Hard Skills

• Claims Operations
• Typing Skills
• Organizational Skills
• Problem‑Solving
• Knowledge Of Insurance

Soft Skills

• Engaging Personality
• Outgoing Attitude
• Passion For Helping Customers

Industry Keywords

• Auto Claims
• Customer Engagement
• Stakeholder Management

Tools & Technologies

• Claims Management Systems