Auto Claims Desk Adjuster

Jobtailor; Idaho; Hybrid; USD 42,000 - 66,000; Full time

Job summary

Liberty Mutual is seeking an Auto Claims Specialist to guide insureds and claimants through the auto claims process from start to finish. You will engage customers after auto incidents and coordinate multiple moving parts of each claim.

The role emphasizes strong customer service, critical thinking, and proficiency with several claims systems in a hybrid work environment, with training provided during the first six months.

Qualifications

• College degree preferred.
• 1–3 years of related customer service experience or applicable insurance knowledge is a plus.
• Excellent oral, written, decision-making, and organizational skills.
• Strong typing and multitasking capabilities in a structured paperless work environment.
• Ability to think critically, use resources, and seek answers in a virtual environment.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Speak with and engage customers who have been in auto accidents.
• Manage the multiple moving pieces of auto claims.
• Provide customer service and problem-solving support.
• Represent the Liberty Mutual brand and deliver on customer promises.
• Process and handle claims using multiple systems.
• Adapt to office and work-from-home environments, schedules, and customer needs.
• Complete additional in-person training during the first six months.

Skills

Customer service

Critical thinking

Multitasking

Communication skills

Decision-making

Organizational skills

Education

College degree preferred

Tools

Claims systems

Typing skills

Virtual training

Paperless work environment

Job description

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish
• Speak with and engage customers who have been in auto accidents
• Manage the multiple moving pieces of auto claims
• Provide customer service and problem-solving support
• Represent the Liberty Mutual brand and deliver on customer promises
• Process and handle claims using multiple systems
• Adapt to office and work-from-home environments, schedules, and customer needs
• Complete additional in-person training during the first six months

Requirements

• Engaging, outgoing personality and passion for helping customers
• Ability to think critically, use resources, and seek answers in a virtual environment
• Excellent oral, written, decision-making, and organizational skills
• Strong typing and multitasking capabilities in a structured paperless work environment
• Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
• General understanding of overall claim operations and key stakeholders
• College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge
• Must reside within 50 miles of the Liberty Lake, WA office
• Only open to US-based employees

Core Competencies

Demonstrates strong customer service skills and problem-solving abilities while guiding clients through the auto claims process. Proficient in managing multiple systems and adapting to various work environments to meet customer needs effectively.

Highest-signal resume keywords

• Customer Service
• Claims Processing
• Critical Thinking
• Multitasking
• Organizational Skills

Hard Skills

• Claims Processing
• Typing Skills
• Virtual Training
• Paperless Work Environment
• Insurance Knowledge

Soft Skills

• Engaging Personality
• Outgoing Personality
• Problem-Solving
• Communication Skills
• Decision-Making

Industry Keywords

• Auto Claims
• Customer Engagement
• Claim Operations
• Stakeholder Management

Tools & Technologies

• Multiple Systems