Auto Claims Associate – Entry Level (Hybrid)

001 Sentry Insurance Company; Davenport (IA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Tuition reimbursement

Medical, dental, vision insurance

Paid time off

401(k) company match

Job summary

Sentry Insurance Company is seeking an entry-level Claims Representative for its Davenport, IA office. This role operates under a hybrid model and is not remote.

You will verify coverage and payments, gather statements and reports, and build claims knowledge while supporting customers empathetically through the claims process. Ideal candidates have a Bachelor's degree or equivalent experience, strong communication skills, and the ability to manage time and travel as needed.

Qualifications

• Bachelor's degree or equivalent work experience.
• Previous insurance related and/or customer service experience preferred.
• Ability to communicate verbally and in writing.
• Ability to manage time effectively.
• Demonstrates technological aptitude.
• Travel ability as needed.

Responsibilities

• Verify coverage, compensability, and reasonable payments by reviewing policy and claim details.
• Obtain and review statements, police reports, and supporting evidence.
• Assess claim exposure and establish timely reserves.
• Document decisions and communications per policy and regulation.
• Provide empathetic customer support and explain the claims process and decisions.

Skills

Empathy

Interpersonal skills

Verbal communication

Written communication

Time management

Tech aptitude

Travel ability

Education

Bachelor's degree or equivalent work experience

Job description

Sentry Insurance Company is seeking an entry-level Claims Representative for its Davenport, IA office. This role operates under a hybrid model and is not remote.

You will verify coverage and payments, gather statements and reports, and build claims knowledge while supporting customers empathetically through the claims process. Ideal candidates have a Bachelor's degree or equivalent experience, strong communication skills, and the ability to manage time and travel as needed.