Auto Claims Analytics Director - Agile Product Owner

The Travelers Indemnity Company; Hartford (CT); On-site; USD 120,000 - 199,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off (20 days) + holidays

Wellness Program

Volunteer Program

Job summary

The Travelers Indemnity Company seeks a Director, Claim Analytics Agile Product Owner to lead a cross-functional team focused on auto-claims analytics. You guide day-to-day work, align analytics with business strategy, and drive AI/ML-powered solutions for predictive models, fraud detection, and claims outcomes.

You will apply design thinking and lean agile practices to deliver analytics capabilities, dashboards, and embedded insights while partnering with auto claim stakeholders to maximize

Qualifications

• Bachelor’s degree required.
• Two years of experience in Agile product management.
• Two years of work experience within the discipline being supported (e.g.: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.).
• Three years of experience articulating and translating business strategy, product vision, and analysis for a product.
• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment.
• Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives.

Responsibilities

• Define, prioritize and ensure a ready backlog of work for a cross-functional product team, accept final product output, focusing on achievement of defined outcomes.
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Translate business strategies and needs into execution ready work for an Agile product team; define team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads, and team members.
• Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, translate the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with key leaders and peers across to determine resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• May manage Agile Product Owners.
• Perform other duties as assigned.

Skills

Agile product management

Product strategy & vision

Stakeholder communication

Cross-functional leadership

Agile mindset

Servant leadership

Collaboration

Continuous improvement

Influence without authority

Education

Bachelor's degree

Job description

The Travelers Indemnity Company seeks a Director, Claim Analytics Agile Product Owner to lead a cross-functional team focused on auto-claims analytics. You guide day-to-day work, align analytics with business strategy, and drive AI/ML-powered solutions for predictive models, fraud detection, and claims outcomes.

You will apply design thinking and lean agile practices to deliver analytics capabilities, dashboards, and embedded insights while partnering with auto claim stakeholders to maximize