Auto Claims Adjuster- Remote

aaaie; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is hiring an Associate Auto Claims Adjuster for a remote role across the United States. The person will handle non-injury claims, verify coverages, conduct liability investigations, and guide customers through the claims process.

Training is provided, with state compliance and licensing considerations as noted. The position requires a high school diploma or GED, plus 2+ years of customer service in a virtual environment.

Qualifications

• 2+ years of customer service in a fast-paced setting.
• Ability to train and perform the job remotely.
• May require Adjusters license per state requirements.

Responsibilities

• Investigate, evaluate, negotiate and settle auto and property damage claims.
• Explain policy coverage and required actions to customers.
• Open and manage claims diary, gather loss details and police reports.
• Ensure compliance with state regulations and procedures.

Skills

2+ years customer service

Empathy

Time management

Organization

Bilingual a plus

Education

High School Diploma/GED

Job description

Job Title

Auto Claims Adjuster- Remote

Requisition Number

R8051 Auto Claims Adjuster- Remote (Open)

Location

Nevada - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Louisiana - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home TeleWorker, Missouri - Home TeleWorker, Montana - Home Teleworkers, Nebraska - Home Teleworkers, New Mexico - Home TeleWorker, Oklahoma - Home Teleworkers, Oregon - Home Teleworkers, South Dakota - Home Teleworkers, Texas - Home Teleworkers, Utah - Home Teleworkers, Washington - Home Teleworkers, Wisconsin - Home TeleWorker

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

Your Role

As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status.

We are currently hiring in the following time zones only.

Pacific

Mountain

Central

Your Work

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.

Paid 6-week virtual training that is a combination of classroom and hands on job training.

Training is Monday-Friday from 8:00am-5:00pm Pacific Time.

Training starts on 12/07/2026.

Required Experience, Education and Skills

High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.

Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.

May require Adjusters license as required by state.

What would make us excited about you

• 2+ years of customer service experience in a fast-paced setting.
• Empathy, Adaptability, Time Management, Organization.
• Property and Casualty industry experience preferred.
• Flexibility to work any shift during the operating hours of 24/7, which may include evenings and/or weekends and Holidays.
• Outstanding interpersonal and strong computer navigation abilities.
• Ability to handle several tasks simultaneously.
• Bilingual a plus.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Why Choose a Career at CSAA IG

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thriv