Auto Claims Adjuster- Remote

501 CSAA Insurance Services, Inc.; Nevada; Hybride; USD 34 000 - 47 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Annual bonus eligibility

401(k) with company match

Résumé du poste

CSAA Insurance Group is seeking an Associate Auto Claims Advisor to handle non-injury auto and property damage claims remotely from home. You will verify coverages, conduct liability investigations, set expectations, obtain police reports, and coordinate with other adjusters.

The role supports a remote-first culture with 6-week virtual training, Monday–Friday 8:00am–5:00pm Pacific, starting 12/07/2026. Requires High School Diploma/GED or 2 years’ customer-facing virtual experience and the

Qualifications

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Remote work capability and ability to meet work-from-home requirements.
• 2+ years of customer service experience in a fast-paced setting.
• Bilingual a plus.
• Strong communication and multitasking abilities.

Responsabilités

• Handle non-injury auto and property damage claims from start to finish.
• Verify coverages and explain policy details to members.
• Conduct liability investigations and obtain police reports and witness statements.
• Coordinate repairs, rentals, towing, and settlements with appropriate parties.
• Maintain a claims diary and ensure state-compliant processes.

Connaissances

Customer service

Empathy

Adaptability

Time management

Organization

Bilingual

Communication

Remote work

Multitasking

P&C knowledge

Formation

High School Diploma or GED

Description du poste

Auto Claims Adjuster- Remote

Requisition Number R8051

Location: Nevada - Home Teleworkers; Additional Locations: Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Louisiana - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers, Nebraska - Home Teleworkers, New Mexico - Home Teleworker, Oklahoma - Home Teleworkers, Oregon - Home Teleworkers, South Dakota - Home Teleworkers, Texas - Home Teleworkers, Utah - Home Teleworkers, Washington - Home Teleworkers, Wisconsin - Home Teleworker

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life’s uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

Your Role: As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status. We are currently hiring in the following time zones only. Pacific, Mountain, Central.

Your Work: Investigates, evaluates, negotiates and settles auto and property damage claims. Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines. Manage an inventory of claims. Opens claims and acquires required information and loss details from the insured, claimant and other involved parties. Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer). Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities. Ensures compliance with specific state regulations, policy provisions and standard operating procedures. Arranges, handles and pays repair, rental, towing, total losses and negotiates storage. Applies knowledge of estimating standards ranging from minor to moderate complexity.

Paid 6-week virtual training that is a combination of classroom and hands on job training. Training is Monday-Friday from 8:00am-5:00pm Pacific Time. Training starts on 12/07/2026.

Required Experience, Education and Skills: High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features. Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement. May require Adjusters license as required by state.

What would make us excited about you?

• 2+ years of customer service experience in a fast-paced setting.
• Empathy, Adaptability, Time Management, Organization.
• Property and Casualty industry experience preferred.
• Flexibility to work any shift during the operating hours of 24/7, which may include evenings and/or weekends and Holidays.
• Outstanding interpersonal and strong computer navigation abilities.
• Ability to handle several tasks simultaneously.
• Bilingual a plus.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. CSAA Insurance Group is an equal opportunity employer.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

This job posting will be unposted on Fri, 6 Nov 2026.

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve. Our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference. For more information on CSAA, please visit www.csaa-insurance.aaa.com.

For more information on life at CSAA, please visit https://careers.csaa-insurance.aaa.com/us/en/

The national average hourly rate for this position is $25.32-$28.13. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $25.32-$33.71. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay. Colorado Specific Job Range :$52,650.00 - $64,250.00

CSAA Insurance Group is an equal opportunity employer.