Auto Claims Adjuster - Remote

CSAA Insurance Group, a AAA Insurer; United States; Remote; USD 65,000 - 78,000; Full time

Benefits offered by this job

Total compensation package

Performance bonus

401(k) with company match

Paid virtual training

Job summary

A leading insurance provider is looking for an Auto Claims Adjuster to handle non-injury claims remotely. The role requires investigating claims, explaining coverage, and managing client expectations. Applicants should have a high school diploma, customer service experience, and preferably be bilingual. Join us to support our mission of helping members navigate life's uncertainties in a collaborative work environment.

Qualifications

• 2+ years of customer service experience preferred.
• Capability to train and perform in a remote setting.
• May require Adjusters license as required by state.

Responsibilities

• Investigates and settles auto and property damage claims.
• Documents claim files and communicates with customers.
• Ensures compliance with state regulations and policies.

Skills

Customer service

Bilingual (English/Spanish)

Empathy

Adaptability

Time Management

Education

High School Diploma/GED

Job description

Join to apply for the Auto Claims Adjuster - Remote role at CSAA Insurance Group, a AAA Insurer

Join to apply for the Auto Claims Adjuster - Remote role at CSAA Insurance Group, a AAA Insurer

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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Auto Claims Adjuster. Join us and support CSAA IG in achieving our goals.

Hablas Español? Estamos buscando agentes de reclamaciones bilingües!

No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

Your Role

As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status.

We are currently hiring in the following locations, must reside in the states below

• Arizona
• Colorado
• California
• Oklahoma
• Idaho
• Nevada
• Washington
• Oregon
• New Mexico
• Utah
  
  

Your work

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.
• Paid 14-week virtual training that is a combination of classroom and hands on job training.
• Training is Monday-Friday from 800am-500pm Pacific Time.
• Training starts on 09/29/2025.
  
  

Required Experience, Education And Skills

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features in a fast-paced setting.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• May require Adjusters license as required by state.
  
  

What would make us excited about you?

• 2+ years of customer service experience.
• College Degree
• Empathy, Adaptability, Time Management, Organization.
• Property and Casualty industry experience preferred.
• Flexibility to work any shift during the operating hours of 530 a.m. to 7 p.m. PST, which may include evenings and/or weekends.
• Outstanding interpersonal and strong computer navigation abilities.
• Ability to handle several tasks simultaneously.
• Bilingual a plus.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.
  
  

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.
  
  

Recognition We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at Benefits (aaa.com)

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

00

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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