Commercial Senior Auto Claims Adjuster- Remote

CSAA Insurance Group, a AAA Insurer; Las Vegas (NV); Remote; USD 57,285 - 63,650; Full time

Benefits offered by this job

Performance bonus

401(k) with company match

Paid virtual training

Job summary

A leading insurance provider is seeking a detail-oriented Commercial Senior Auto Claims Adjuster for a remote role. You will manage a substantial inventory of claims, investigate them, negotiate settlements, and communicate with various stakeholders. The ideal candidate has over 2 years of customer service experience, along with 1-2 years of adjusting experience. Requires a High School Diploma/GED and the ability to hold an Adjuster license within 90 days. Competitive compensation and benefits offered.

Qualifications

• 2+ years of customer service experience in a virtual environment.
• 1-2+ years of auto or commercial adjusting/liability experience.
• Must obtain Adjuster license within 90 days.

Responsibilities

• Manage and document a large inventory of claims.
• Investigate, evaluate, negotiate, and settle claims.
• Communicate with all parties involved in the claims process.

Skills

Customer service experience

Auto or commercial adjusting experience

Computer navigation skills

Bilingual

Education

High School Diploma/GED

Adjuster license

Job description

Commercial Senior Auto Claims Adjuster — Remote

Join CSAA Insurance Group, a AAA insurer, as a Commercial Senior Auto Claims Adjuster in a fully remote role.

Pay Range

Base pay range: $57,285.00 / yr – $63,650.00 / yr. Actual pay is based on skills and experience.

Role Summary

We are seeking experienced, detail‑oriented commercial auto claim adjusters who can work primarily within the Pacific Time Zone and handle a large inventory of claims ranging from minor to moderate complexity.

Responsibilities

• Manage a large inventory of claims, including opening, acquiring loss details, and documenting files.
• Answer inbound calls, investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and gig economy.
• Explain policy, coverage, and appropriate course of action to claimants.
• Arrange and pay repair, rental, towing, and total loss repairs and negotiate storage.
• Document claim files, send correspondence, and communicate with all parties involved.
• Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

Training Schedule

Paid virtual training starts on February 2, 2026 and consists of a combination of classroom and hands‑on instruction. Training schedule is Monday through Friday from 8 a.m. to 5 p.m. Pacific Time.

Required Experience, Education and Skills

• High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• 1‑2+ years of auto or commercial adjusting/liability experience required.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Preferred Qualifications

• 3+ years of prior claims adjusting experience.
• Auto physical damage training and/or I‑CAR or SCLA enrollment.
• Bilingual a plus.
• Strong computer navigation and outstanding interpersonal skills.

What would make us excited about you

• Empathy, adaptability, time management, and organization.
• Capability to complete training and perform the job in a remote setting as required.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes company culture (e.g., participating in employee resource groups, volunteering, etc.).

Join us if you …

• Believe in a mission focused on building a community of service, rooted in inclusion and belonging.
• Commit to being there for our customers and employees.
• Create a sense of purpose that serves the greater good through innovation.

Recognition

We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

EEO and Diversity Statement

Mobilitas is an equal opportunity employer. We are committed to supporting inclusion and diversity and actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages of their journey with us.