Virtual Property Claims Adjuster - Evening Shift

CSAA Insurance Group, a AAA Insurer; Santa Fe (NM); Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

Flexible Workplace

Annual bonus eligibility

Job summary

CSAA Insurance Group is hiring an Associate Auto Claims Advisor to work remotely. You will handle non-injury auto and property damage claims, verify coverages, conduct liability investigations, and guide members through the claims process from start to finish.

Responsibilities include reviewing police reports, obtaining statements, coordinating with adjusters across carriers, and keeping members informed of claim status, timelines, and next steps.

Qualifications

• High School Diploma or GED or 2 years of customer-facing virtual experience.
• Remote work capability and ability to meet work-from-home requirements.
• Bilingual a plus.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

Skills

Customer service

Remote work capability

Bilingual

Education

High School Diploma or GED

Job description

Job Title

Associate Auto Claims Advisor - Remote

Location

• Alabama - Home Teleworkers


• Arizona - Home Teleworkers


• Arkansas - Home Teleworkers


• California - Home Teleworkers


• Colorado - Home Teleworkers


• Idaho - Home Teleworkers


• Illinois - Home Teleworkers


• Iowa - Home Teleworkers


• Kansas - Home Teleworker


• Louisiana - Home Teleworkers


• Minnesota - Home Teleworkers


• Mississippi - Home Teleworker


• Missouri - Home Teleworker


• Montana - Home Teleworkers


• Nebraska - Home Teleworkers


• New Mexico - Home Teleworker


• Oklahoma - Home Teleworkers


• Oregon - Home Teleworkers


• South Dakota - Home Teleworkers


• Texas - Home Teleworkers


• Utah - Home Teleworkers


• Washington - Home Teleworkers


• Wisconsin - Home Teleworker

Company

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. Hablas Español? No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

Responsibilities

As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status.

• Investigates, evaluates, negotiates and settles auto and property damage claims.


• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.


• Manage an inventory of claims.


• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.


• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).


• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.


• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

Paid 6-week virtual training that is a combination of classroom and hands on job training. Training is Monday-Friday from 8:00am-5:00pm Pacific Time. Training starts on 12/07/2026.

Requirements

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.


• Capability to train and perform the job in a remote setting as required.


• If working in a remote setting, capability to meet our work from home requirement.


• 2+ years of customer service experience in a fast-paced setting.


• Flexibility to work any shift during the operating hours of 24/7, which may include evenings and/or weekends and Holidays.


• Outstanding interpersonal and strong computer navigation abilities.


• Bilingual a plus.


• willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).


• Travels as needed for role, including divisional / team meetings and other in-person meetings.


• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Benefits

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in-person moments that deepen connection and collaboration.

Inclusion and Belonging

An inclusive and welcoming workplace is the cornerstone of our success.

Sustainability

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Compensation

The national average hourly rate for this position is $25.32-$28.13. However, we have a location-based compensation structure. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

Equal Opportunity

CSAA Insurance Group is an equal opportunity employer.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.