Auto Claims Adjuster- Remote

CSAA Insurance Group, a AAA Insurer; Oregon; Hybrid; USD 35,000 - 46,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Flexible work arrangements

Job summary

CSAA Insurance Group is seeking a remote Associate Auto Claims Advisor to handle non-injury auto claims across multiple states. You will verify coverages, conduct liability investigations, and explain decisions to members, while guiding them through the claims process.

Ideal candidates have 2+ years in customer service, the ability to work remotely, and flexibility to cover 24/7 operations. Bilingual Spanish speakers are a plus; adaptive, empathetic communicators thrive in our collaborative,

Qualifications

• High School Diploma or GED or 2 years in a customer-facing virtual environment.
• Remote-work capability and fit for a home-based role.
• Adjuster license may be required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Manage a diary system to review and resolve claims per state rules.
• Open claims and gather information from insured, claimants and others.
• Explain policy coverage and recommended course of action to customers.
• Document files and communicate with customers and repair facilities.
• Ensure compliance with state regulations, policies and SOPs.
• Arrange and manage repairs, rentals, towing and storage negotiations.
• Apply knowledge of estimating standards from minor to moderate complexity.
• Paid 6-week virtual training, Mon-Fri 8:00am-5:00pm PT.
• Training starts on 12/07/2026.

Skills

Customer service

Empathy

Adaptability

Time management

Organization

Interpersonal skills

Multitasking

Bilingual

Cultural awareness

Education

High School Diploma or GED

Adjuster license (where required)

Job description

Job Title: Auto Claims Adjuster- Remote

Requisition Number R8051

Thank you for considering opportunities with us!

Location

Nevada - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Louisiana - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers, Nebraska - Home Teleworkers, New Mexico - Home Teleworker, Oklahoma - Home Teleworkers, Oregon - Home Teleworkers, South Dakota - Home Teleworkers, Texas - Home Teleworkers, Utah - Home Teleworkers, Washington - Home Teleworkers, Wisconsin - Home Teleworker

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

Your Role:

As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status.

We are currently hiring in the following time zones only.

• Pacific
• Mountain
• Central

Your Work:

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.
• Paid 6-week virtual training that is a combination of classroom and hands on job training.
• Training is Monday-Friday from 8:00am-5:00pm Pacific Time.
• Training starts on 12/07/2026.

Required Experience, Education and Skills

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• May require Adjusters license as required by state.

What would make us excited about you?

• 2+ years of customer service experience in a fast-paced setting.
• Empathy, Adaptability, Time Management, Organization.
• Property and Casualty industry experience preferred.
• Flexibility to work any shift during the operating hours of 24/7, which may include evenings and/or weekends and Holidays.
• Outstanding interpersonal and strong computer navigation abilities.
• Ability to handle several tasks simultaneously.
• Bilingual a plus.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team atCareer Growth:

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in-person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

CSAA Insurance Group is an equal opportunity employer.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

The national average hourly rate for this position is $25.32-$28.13. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $25.32-$33.71. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

Colorado Specific Job Range :$52,650.00 - $64,250.00

This job posting will be unposted on Fri, 6 Nov 2026.