Auto Claims Adjuster - Remote

CSAA Insurance Group, a AAA Insurer; Las Vegas (NV); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading insurance group is seeking an Auto Claims Adjuster to manage claims and assist customers. This remote role requires strong communication and organizational skills. Join a culture of innovation and diversity, with comprehensive benefits and training provided.

Benefits

Comprehensive benefits package

Performance bonuses

401(k) with company match

Qualifications

• 2 years of experience in a customer-facing virtual environment.
• Adjusters license may be required by state.

Responsibilities

• Handle non-injury claims and conduct liability investigations.
• Explain policies and coverages to customers.
• Manage and document claims files.

Skills

Empathy

Adaptability

Time Management

Organization

Interpersonal Skills

Communication Skills

Education

High School Diploma/GED

College Degree

Job description

Join to apply for the Auto Claims Adjuster - Remote role at CSAA Insurance Group, a AAA Insurer

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our purpose to help members prevent, prepare for, and recover from life's uncertainties. We foster a culture of innovation and adaptability. We are hiring an Auto Claims Adjuster to support our goals.

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Your Role

As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims, verifying and explaining coverages, conducting liability investigations, advising customers on liability decisions, setting expectations about the claims process, obtaining police reports and witness statements, reaching out to other adjusters, and keeping members informed of the claim status.

Locations

We are hiring in the following locations. All applicants should apply to this posting:

• Arizona
• Colorado
• California
• Oklahoma
• Idaho
• Nevada
• Washington
• Oregon
• New Mexico
• Utah

Your Work

• Investigate, evaluate, negotiate, and settle auto and property damage claims.
• Manage a diary system to review and resolve claims within state guidelines.
• Handle an inventory of claims, open claims, and gather required information.
• Explain policies, coverages, and next steps to customers.
• Document files, send correspondence, and communicate with customers and repair facilities.
• Ensure compliance with regulations and policies.
• Arrange and pay for repairs, rentals, towing, and negotiate storage.
• Apply estimating standards ranging from minor to moderate complexity.
• Complete a 14-week virtual training program, Monday-Friday, 8:00 am - 5:00 pm Pacific Time, starting 07/21/2025.

Minimum Requirements

• High School Diploma/GED or 2 years of experience in a customer-facing virtual environment using internet, phone, and chat.
• Ability to train and work remotely, meeting work-from-home requirements.
• Adjusters license may be required by state.

Preferred Qualifications

• 2+ years of customer service experience.
• College Degree.
• Empathy, adaptability, time management, organization.
• Property and Casualty industry experience (preferred).
• Flexibility to work any shift between 5:30 a.m. and 7:00 p.m. PST, including evenings and weekends.
• Strong interpersonal and computer skills.
• Ability to multitask.
• Bilingual skills are a plus.
• Respect for diversity and excellent communication skills.
• Participation in company culture activities and willingness to travel as needed.

Additional Information

We offer a comprehensive benefits package, performance bonuses, 401(k) with company match, and more. You can choose your preferred work location: remote, hybrid, or in-office. We value inclusion and diversity and are an equal opportunity employer. For accommodations during the application or interview process, contact [e-mail].