Auto Casualty Claims Supervisor

Illinois Association of Mutual Insurance Companies

Northern (KY)

Hybrid

USD 53,000 - 106,000

Full time

14 days+

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Benefits offered by this job

Competitive Salaries

Training & Development

Medical, Dental & Vision Reimbursement

Short/Long Term Disability

Life Insurance

401k with generous match

PTO & Holidays

Tuition Reimbursement

Wellness Program

Company events

Job summary

Warrior Insurance Network is seeking an experienced Casualty Claims Supervisor to lead a growing claims management team in a hybrid role.

The position involves supervising the Casualty Unit, ensuring compliance with state guidelines, and guiding investigations and settlements. Ideal candidates have 5+ years in auto liability claims and management, with leadership and communication strengths, and a licensed adjuster credential.

Qualifications

5+ years auto liability claims and/or supervisory experience.
5+ years managing litigated personal auto files is a plus.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical/administrative matters per policy.
Good leadership, training, development and communication skills.
Ability to pass state licensing examinations to become a licensed claim.

Responsibilities

Lead, motivate, and provide direction to the Casualty Unit staff.
Conduct file and diary reviews to ensure proper investigation and fair claim settlement.
Authorize settlement checks within authority after investigation.
Design and implement procedures to improve claim settlement and customer service.
Oversee compliance with procedures and monitor effectiveness.
Identify training needs and participate in development programs.
Coordinate with litigation handling as needed.
Develop and manage cost-effective defense strategies.
Review and respond to Department of Insurance complaints.
Oversee unit administrative functions including staffing and performance reviews.
Conduct unit meetings and manage file transfers to SIU, Litigation, Total Loss, Subrogation, etc.

Skills

Auto claims supervision

Leadership

Communication

Independent work

Staff development

Education

Licensed claim adjuster (state exam)

Job description

Are you unhappy at your present job?

Are you going nowhere in your current position?

Is it time for a change?

Are you currently an experienced Casualty Claims Supervisor looking to join a growing company where you will be rewarded for your hard work, and have future upward career growth opportunities?

Are you a seasoned Casualty Claims Adjuster looking for that next step in your career where you can share your knowledge and lead a team of adjusters?

If you answered YES to the above, it's time to talk to Warrior Insurance Network!

We offer:

Competitive Salaries
Excellent benefits
Growth opportunities!

Position Description:

Our Claims Management Team is Growing!

The Casualty Claims Management Team will be responsible for the direct supervision of the Casualty Claims unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusion of claims. Monitor production, staff development and the quality of files assigned to the Unit.

**This is a hybrid position (after training). Seeking local candidates to work in either our Bedford Park location, approximately one mile south of Chicago Midway Airport, or our Oak Brook location.**

DUTIES & RESPONSIBILITIES:

Lead, motivate, and provide direction to the Casualty Unit staff members
Conduct file and diary reviews for the purpose of monitoring adjuster's work and to ensure appropriate investigation, documentation and fair claim settlement practices are followed, and company quality standards are maintained.
Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority.
Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels, and ensure that desired quality and quantity levels are maintained.
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance.
Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes.
Work with staff relative to any suits drawn on cases with respect to litigation handling.
Develop and manage a cost effective defense strategy.
Identify Systems issues/problems/suggestions for enhancements.
Manage the administrative functions of the unit which include:
- Review, provide direction and assign new losses
- Screening and selecting candidates
- Setting performance objectives and monitoring performance results
- Conduct performance appraisals
- Complete reports as necessary
- Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
- Conduct unit meetings
- Review and respond to Department of Insurance complaints
- Review and direct claim activity on customer inquiries
- Complete special projects as assigned.

QUALIFICATIONS REQUIRED:

5+ years auto liability claims and / or supervisory experience
5+ years managing litigated personal auto files a plus
Strong technical and administrative background in auto claims handling
Ability to work independently on technical and administrative matters in accordance with company policy and procedures
Good leadership, training and development skills
Excellent communication, interpersonal and organizational skills
Ability to pass written examinations where required by state statutes to become a licensed claim
Hybrid position (after training is complete)
Non-Standard Auto Claims experience a plus, not required

Warrior Insurance Network provides a competitive benefits package to all full- time employees. Following are some of the perks Warrior Insurance Network employees receive: