Auto Body Estimator: Customer-Centric Repairs

Schlossmann Honda City; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Schlossmann Honda City in Milwaukee, WI is seeking a Body Shop Estimator to greet customers, assess needs, and guide them through the insurance-driven repair process. The role focuses on accurate estimates, parts and labor costs, and clear communication from intake to final delivery.

The Estimator coordinates with technicians, manages workload, and ensures customer satisfaction throughout repairs, while adhering to insurance guidelines and company standards.

Qualifications

• Experience with auto body insurance guidelines
• Strong customer service skills
• Detail-oriented estimator and negotiator

Responsibilities

• Schedules appointments with customer
• Works with customer and Body Shop Technician to identify required repair work
• Offers additional services and repairs
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Dispatches and maintains an organized workload
• Enters itemized estimate on repair order and explains estimate to customer
• Keeps customer informed and updated throughout the repairs
• Maintains Customer Satisfaction score at or above designated standards
• Must be familiar with and able to adhere to various insurance guidelines
• Other duties may be assigned

Job description

Schlossmann Honda City in Milwaukee, WI is seeking a Body Shop Estimator to greet customers, assess needs, and guide them through the insurance-driven repair process. The role focuses on accurate estimates, parts and labor costs, and clear communication from intake to final delivery.

The Estimator coordinates with technicians, manages workload, and ensures customer satisfaction throughout repairs, while adhering to insurance guidelines and company standards.