Auto Body Estimator: Customer Care & Repairs

Schlossmann Honda City; Milwaukee (WI); On-site; USD 42,000 - 70,000; Full time

Job summary

Schlossmann Honda City City is seeking a Body Shop Estimator to greet customers, assess repair needs, and guide them through the insurance and repair process. You will work with technicians to determine required repairs, prepare itemized estimates, and communicate progress to customers.

The role emphasizes strong customer service, attention to detail, and ability to manage insurance-related communications while ensuring timely delivery of the vehicle.

Qualifications

• Body Shop experience preferred.
• Estimator experience is a plus.
• Valid Driver’s license required.
• Excellent phone and people skills needed.

Responsibilities

• Greet customers and assess their needs to determine repair scope.
• Collaborate with customer and Body Shop Technician to identify required repair work.
• Enter itemized estimate on repair order and explain to the customer.
• Maintain updates and communicate with insurance companies throughout the process.

Skills

Customer service

Phone skills

Attention to detail

Organizational skills

Job description

Schlossmann Honda City City is seeking a Body Shop Estimator to greet customers, assess repair needs, and guide them through the insurance and repair process. You will work with technicians to determine required repairs, prepare itemized estimates, and communicate progress to customers.

The role emphasizes strong customer service, attention to detail, and ability to manage insurance-related communications while ensuring timely delivery of the vehicle.