Auto Body Estimator

Bailey’s Automotive Services, Inc.; Fargo (ND); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account (HSA)

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid training and opportunities to up‑

Job summary

Bailey's Automotive Services Inc. is seeking an Auto Body Estimator to join our Fargo/Moorhead team.

You will connect with customers to understand concerns, create detailed repair plans and estimates, and coordinate with insurance for a smooth collision repair process from start to finish. The ideal candidate has strong customer service and communication skills, excellent organization, and a proactive approach to learning and growing within a fast-paced automotive environment.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Listen to customers’ concerns and understand repair needs.
• Create repair plans and estimates for collision and other repairs.
• Document vehicle damage with photographs and OEM procedures.
• Coordinate with insurance companies and explain repair plans to customers.
• Schedule repairs and maintain accurate records.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Auto Body Estimator – Customer Service & Collision Repair

Bailey's is looking for an Auto Body Estimator to join our growing team in the Fargo/Moorhead area.

If you enjoy the automotive industry, like meeting and helping people, and take pride in delivering a great customer experience, this could be a great opportunity to grow your career with a company that invests in its people.

You’ll work directly with customers to understand their vehicle concerns, create repair plans, coordinate with insurance companies, and help guide customers through the collision repair process from start to finish.

Why Join Bailey's?

Bailey's began in 2009 providing paintless dent repair to body shops and dealerships across the country. We expanded into the Fargo/Moorhead market in 2012 and have continued to grow, adding our own facility in 2014, vehicle detailing in 2016, and auto body services in 2018. We’re continuing that growth with a new 24,000 sq. ft. headquarters at 3102 36th Street South in Fargo.

Our high standards, strong team culture, and commitment to our people set us apart.

Our vision is to grow our people and serve our community. We believe the company thrives when our team thrives first.

You’ll have opportunities to learn new skills, receive paid training, take on additional responsibilities, and grow within a unique automotive business offering multiple services.

What You’ll Do

As an Auto Body Estimator, you’ll serve as an important connection between our customers, technicians, production team, and insurance partners.

Your responsibilities will include:

• Greet customers and provide a professional, welcoming experience
• Listen to customers’ vehicle concerns and understand their repair needs
• Create repair plans and estimates
• Estimate collision and other automotive repair work using a tablet or computer
• Document vehicle damage with detailed photographs
• Research OEM repair procedures
• Review and diagnose vehicle codes as needed
• Schedule vehicle repairs
• Explain repair procedures and repair plans clearly to customers and team members
• Identify opportunities for additional services when appropriate
• Communicate with insurance companies regarding repairs and claims
• Assist with receiving customer payments
• Complete data entry and maintain accurate records
• File and organize paperwork
• Communicate effectively with technicians, production staff, customers, and insurance representatives
• Help maintain an organized and professional work environment
• Meet deadlines and keep repairs moving according to schedule
• Assist other team members when needed
• Help identify problems and develop solutions that improve workflow

What We’re Looking For

We’re looking for someone who is mature, dependable, organized, detail-oriented, and comfortable working with both customers and a fast-paced automotive team.

The ideal candidate will have:

• High school diploma or equivalent
• Valid driver"s license and clean driving record
• Ability to pass a drug and background check
• Strong customer service and communication skills
• Excellent organizational and time-management skills
• Strong attention to detail
• Ability to work independently and as part of a team
• Ability to manage multiple priorities and meet deadlines
• Self-motivated approach to work
• Willingness to learn new systems, processes, and automotive repair information
• Ability to adapt to changing priorities
• Positive, upbeat attitude
• Professional demeanor and appearance
• Willingness to take initiative and lead projects
• Ability to teach and assist other team members
• Willingness to put in additional time when necessary
• Ability to create, implement, and follow through on constructive ideas
• Commitment to company policies, procedures, and a smooth team workflow

We’re looking for someone who can work hard, communicate well, have fun, and contribute positively to the team.

Automotive Experience

Previous collision or automotive experience is preferred but not required.

Experience in any of the following is a plus:

• 1+ year of auto body estimating experience
• 1+ year of body shop experience
• Auto glass experience
• Automotive insurance claims experience
• Customer service experience
• Collision repair experience
• Experience working with repair estimates or supplements

We’re willing to train the right person who has the attitude, work ethic, organization, and willingness to learn needed to succeed.

The Right Personality Matters

At Bailey's, we’re looking for more than someone who can complete a checklist.

The right person is:

• Fun and energetic
• Positive and approachable
• Dependable and responsible
• Self-motivated
• Comfortable talking with customers
• Willing to jump in and help the team
• Able to laugh and enjoy the work while still taking responsibilities seriously
• Interested in learning and developing new skills
• Comfortable in a fast-paced environment
• Focused on finding solutions rather than simply identifying problems

Benefits & Perks

Bailey's offers a comprehensive benefits package and opportunities for professional growth, including:

• Health insurance
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Supplemental insurance
• Group and voluntary term life/AD&D insurance
• Short-term disability
• Long-term disability
• Paid time off
• Vacation, personal, and sick time
• Flexibility with time off
• Paid training and opportunities to learn new skills
• Opportunities for growth and advancement
• Physical, financial, and mental wellness resources
• Opportunities to volunteer and give back to the community
• Company attire
• Shop use
• Discounts on parts and services
• Costco membership

Build Your Career at Bailey's

This is an opportunity to build more than just a job in the automotive industry.

As Bailey's continues to grow, you’ll have opportunities to learn new skills, take on additional responsibilities, develop your automotive knowledge, and advance within the company.

We believe in growing our people and creating an environment where team members can build long-term careers.