Auto Auction Customer Experience Liaison

American Auto Auction Group; Obetz (OH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A central Ohio auto auction firm is seeking a Customer Service Liaison to build and maintain strong relationships with buyers and sellers. This role involves providing proactive support throughout the auction process while educating customers on services and policies. The ideal candidate will have strong communication and problem-solving skills, and will manage multiple customer requests efficiently. This position requires travel across the central Ohio territory and offers an engaging environment in a fast-paced auction setting.

Qualifications

• Ability to deliver courteous and solution-oriented customer service.
• Strong verbal and written communication skills.
• Comfortable managing multiple customer requests simultaneously.

Responsibilities

• Serve as primary point of contact for buyers and sellers.
• Build relationships through regular communication and proactive outreach.
• Educate customers on auction services and processes.
• Assist with questions related to registration, bidding, and payments.

Skills

Professional customer service

Strong communication skills

Problem-solving

Organizational skills

Attention to detail

CRM platform proficiency

Education

High school diploma

Associate's degree in management or related field

Tools

Microsoft Office applications

Job description

A central Ohio auto auction firm is seeking a Customer Service Liaison to build and maintain strong relationships with buyers and sellers. This role involves providing proactive support throughout the auction process while educating customers on services and policies. The ideal candidate will have strong communication and problem-solving skills, and will manage multiple customer requests efficiently. This position requires travel across the central Ohio territory and offers an engaging environment in a fast-paced auction setting.