Auto Auction Client Relations Specialist

Columbus Fair Auto Auction; Obetz (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A reputable auto auction company is seeking a high-energy Customer Service Liaison to strengthen relationships with buyers and sellers. This role involves providing proactive support and issue resolution throughout the auction process, ensuring customers understand services and policies. The ideal candidate will have strong customer service skills, the ability to manage multiple requests, and a diploma equivalent to high school. The position requires traveling throughout the central Ohio area, offering a dynamic and engaging work environment.

Qualifications

• Ability to deliver professional, courteous, and solution-oriented customer service.
• Comfortable managing multiple customer requests simultaneously while meeting deadlines.
• Self-motivated with a strong sense of accountability and follow-through.

Responsibilities

• Serves as a primary point of contact for assigned buyers and sellers.
• Builds long-term relationships through regular communication and follow-ups.
• Educates customers on auction services and processes.
• Tracks and follows up on open customer requests for timely resolution.
• Handles customer concerns and complaints professionally.

Skills

Customer service skills

Verbal communication

Problem-solving skills

Organizational skills

Attention to detail

Proficiency in CRM platforms

Proficient in Microsoft Office

Education

High school diploma or equivalent

Associate's degree in management or related field

Tools

CRM platforms

Auction management systems

Job description

A reputable auto auction company is seeking a high-energy Customer Service Liaison to strengthen relationships with buyers and sellers. This role involves providing proactive support and issue resolution throughout the auction process, ensuring customers understand services and policies. The ideal candidate will have strong customer service skills, the ability to manage multiple requests, and a diploma equivalent to high school. The position requires traveling throughout the central Ohio area, offering a dynamic and engaging work environment.