Auto and Property Damage Multi-Line Claim Rep I

CCMSI

Scottsdale (AZ)

Hybrid

USD 45,000 - 60,000

Full time

36 hours ago

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Benefits offered by this job

4 weeks PTO

Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

ESOP

Career growth

Team culture

Job summary

CCMSI in Scottsdale, AZ is hiring a Multi-Line Liability Claim Representative I. This hybrid role starts with initial training and transitions to a hybrid schedule, handling full life-cycle ML claims with supervision.

The salary range is $45,000–$60,000, reflecting responsibilities from investigation to settlement and reporting. Qualified candidates bring 3+ years of multi-line claim experience, strong communication, and solid organizational skills.

Qualifications

3+ year’s multi-line claim experience or insurance related experience is required.
Experience handling Property Damage claims.
Excellent verbal and written communication skills.
Strong organizational, coordination, and prioritization abilities.
Self-motivated with the ability to work independently and with minimal supervision.
Demonstrates flexibility, initiative, and adaptability in a fast-paced environment.
Maintains a high level of discretion and confidentiality.
Works effectively as a collaborative team member.
Reliable and consistent attendance during designated client service hours.
Responsive to the needs of internal and external clients.
Communicates clearly and professionally with internal and external stakeholders.

Responsibilities

Investigate and adjust multi-line liability claims using CCMSI guidelines.
Review medical, legal and miscellaneous invoices to determine relevance and negotiate bills.
Authorize and pay multi-line liability claims within settlement authority.
Negotiate settlements with claimants and attorneys per client authorization.
Assist in selection and supervision of defense attorneys.
Assess and monitor subrogation claims for resolution.
Prepare reports detailing claims, payments and reserves.
Provide reports and monitor files for excess insurers.
Ensure compliance with service commitments and deliver quality claim service.

Skills

Multi-line claims experience

Property damage claims

Verbal and written communication

Organization and prioritization

Independent work

Adaptability in fast-paced environment

Discretion and confidentiality

Team collaboration

Attendance during client service hours

Client service focus

Education

Bachelor’s degree in Risk Management or Insurance

Job description

Overview

Multi Line Claim Representative I

Location: Scottsdale, AZ

Schedule: 8:00 am-4:30 pm PST (Hybrid schedule after initial training)

Salary Range: $45,000-$60,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Liability Claim Representative I

is responsible for the investigation and adjustment of assigned multi-line liability claims. This position may be used as an advanced training position for future consideration for promotion to a Multi-Line Liability Claim Rep II or more senior level claim position. Accountable for the quality of claim services as perceived by CCMSI clients and within our corporate claim standards.

Responsibilities

Investigate and adjust multi-line liability claims in accordance with established claims handling procedures using CCMSI guidelines and direct supervision.

Review medical, legal and miscellaneous invoices to determine if reasonable and related to the ongoing liability claims. Negotiate any disputed bills for resolution.

Authorize and make payment of multi-line liability claims utilizing a claim payment program in accordance with industry standards and within settlement authority.

Negotiate settlements with claimants and attorneys in accordance with client's authorization.

Assist in selection and supervision of defense attorneys.

Assess and monitor subrogation claims for resolution.

Prepare reports detailing claims, payments and reserves.

Provide reports and monitor files, as required by excess insurers.

Compliance with Service Commitments as established by team.

Delivery of quality claim service to clients.

This is a full life‑cycle ML adjuster position within a TPA environment, and only candidates with proven Multi Line claims experience will be considered.

Required

Qualifications

3+ year’s multi-line claim experience or insurance related experience is required

Experience handling Property Damage claims.

Excellent verbal and written communication skills.

Strong organizational, coordination, and prioritization abilities.

Self‑motivated with the ability to work independently and with minimal supervision.

Demonstrates flexibility, initiative, and adaptability in a fast‑paced, changing environment.

Maintains a high level of discretion and confidentiality.

Works effectively as a collaborative team member.

Reliable and consistent attendance during designated client service hours.

Responsive to the needs of both internal and external clients.

Communicates clearly and professionally with internal and external stakeholders, both verbally and in writing.

Nice To Have

Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Bachelor’s degree in Risk Management or Insurance related program.

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year

Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance

Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)

Career growth: Internal training and advancement opportunities

Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

Quality claim handling – thorough investigations, strong documentation, well-supported decisions

Compliance & audit performance – adherence to jurisdictional and client standards

Timeliness & accuracy – purposeful file movement and dependable execution

Client partnership – proactive communication and strong follow-through

Professional judgment – owning outcomes and solving problems with integrity

Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, We Believe In Doing … for Our …