Multi-Line Liability Claims Adjuster

CCMSI; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical, Dental, Vision

ESOP

Job summary

CCMSI is seeking an experienced Liability Claims Adjuster to investigate, evaluate, negotiate, and resolve liability claims across multiple commercial accounts and jurisdictions. This role manages a diverse portfolio from first notice through resolution in a fast-paced environment, with emphasis on accurate reserves and sound claim decisions.

You will work remotely during CCMSI core hours, provide exceptional customer service to claimants and insureds, and collaborate with clients, attorneys,

Qualifications

• Liability claims handling experience.
• Experience with attorney-represented files, complex or litigated claims.
• Exposure to significant injury claims preferred.
• Active adjuster license in at least one jurisdiction; reciprocal licenses accepted.

Responsibilities

• Investigate, evaluate, negotiate, and resolve liability claims per client standards.
• Analyze liability, damages, coverage, and exposure to support decisions.
• Manage a portfolio of low to high complexity claims through resolution.
• Coordinate with claimants, insureds, clients, attorneys, vendors and others.
• Maintain claim documentation, reserves, reporting, and diaries.
• Handle litigated and non-litigated claims with timely progression.
• Deliver responsive customer service while maintaining client relationships.
• Ensure compliance across accounts and jurisdictions.

Skills

Liability claims handling

Negotiation

Investigation

Communication

Customer service

Multijurisdiction handling

Licensing (Adjuster)

Job description

Overview

Liability Claims Adjuster

Location: Remote

Schedule: Full-Time | Remote | Core Business Hours (Monday-Friday, 8:00 AM-4:30 PM)

Salary Range: $75,000-$85,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.We don’t just process claims- we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job SummaryCCMSI is seeking an experienced Liability Claims Adjuster to investigate, evaluate, negotiate, and resolve liability claims across multiple commercial accounts and jurisdictions. This is a claims adjuster role responsible for managing a diverse portfolio of low, moderate, and high-complexity liability claims from first notice through resolution.This position supports multiple client programs, including utility and energy-related operations, gas company exposures, amusement park and entertainment operations, and other commercial liability accounts. The ideal candidate will thrive in a fast-paced environment, possess strong claims handling expertise, demonstrate exceptional customer service skills, and be comfortable managing claims across multiple jurisdictions with varying levels of complexity and litigation exposure.

Responsibilities

• Investigate, evaluate, negotiate, and resolve liability claims in accordance with client requirements and established claim handling standards.
• Analyze liability, damages, coverage considerations, and exposure issues to support sound claim decisions.
• Manage a portfolio of low, moderate, and high-complexity liability claims through resolution.
• Coordinate with claimants, insureds, clients, attorneys, vendors, and other stakeholders throughout the claim process.
• Maintain accurate claim documentation, reserves, reporting, and diary management.
• Manage litigated and non-litigated claims while ensuring timely file progression.
• Deliver responsive and professional customer service while maintaining strong client relationships.
• Handle claims across multiple accounts and jurisdictions while maintaining compliance with applicable regulations and client expectations.

Qualifications

Required:

• Liability claims handling experience.
• Experience and confidence handling attorney-represented, complex, and litigated files.
• Exposure to significant injury claims involving fractures, surgeries, traumatic brain injuries, or other serious bodily injury allegations is preferred.
• Active adjuster license in at least one applicable jurisdiction or a reciprocal home-state adjuster license that supports obtaining additional state licenses. (Texas, Oklahoma, California, Georgia, Connecticut, Idaho, Iowa, New Hampshire, Kentucky, Arizona, and Nevada)
• Strong investigation, evaluation, negotiation, and claim management skills.
• Ability to manage claims of varying complexity.
• Effective verbal and written communication skills.
• Strong customer service skills.
• Ability to work during CCMSI core business hours.

Nice to Have:

• Experience handling litigated claims.
• Experience working across multiple jurisdictions.
• Multi-line liability claims experience.
• Experience managing claims for multiple client accounts.
• NY Adjusters license is a huge plus.
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

How We Measure Success

• Quality and timeliness of claim investigations.
• Effective claim resolution and documentation.
• Customer service responsiveness and professionalism.
• Compliance with client and regulatory requirements.
• Accuracy of reserves, reporting, and claim file management.
• Productive management of assigned claim inventory.
• Positive collaboration with clients and business partners.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment
• This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Our Core Values

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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