Autel Diagnostic Technician & Technical Support Pro

Jobtailor; Reno (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor is seeking a Diagnostic Technician in Reno, NV to apply technical knowledge and assist customers with vehicle diagnostics. You will support the Autel scanning unit, answer technical questions, and conduct thorough research to explain and resolve vehicle technology issues.

The ideal candidate has 2+ years of diagnostic experience, I-CAR and ASE certifications preferred, and must be able to pass pre-employment screenings.

Qualifications

• 2+ years of prior experience as a Diagnostic technician required; I-CAR & ASE certifications preferred
• Must be able to pass all pre-employment screenings including background checks
• Minimum age requirement of 21+ years.
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Ability to read and understand instructions, written estimates, and work orders

Responsibilities

• Applies technical knowledge to assist customers
• Answers inbound and outbound phone calls in support of Autel scanning unit
• Answers technical questions relating to the scanning procedures of the Autel unit
• Conducts research to understand, explain, and resolve technology issues on the vehicle.

Skills

Diagnostic procedures

Technical research

Effective communication

Customer service

Tools

Autel Scanning Unit

Job description

Jobtailor is seeking a Diagnostic Technician in Reno, NV to apply technical knowledge and assist customers with vehicle diagnostics. You will support the Autel scanning unit, answer technical questions, and conduct thorough research to explain and resolve vehicle technology issues.

The ideal candidate has 2+ years of diagnostic experience, I-CAR and ASE certifications preferred, and must be able to pass pre-employment screenings.