Australia-based Customer Success Manager – DevSecOps

Downtown Boulder Partnership; United States; On-site; USD 99,000 - 134,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation & Employee Stock/P

Growth and Development Fund

Parental Leave

Team Member Resource Groups

Job summary

GitLab is seeking a Customer Success Manager for APJ to drive adoption, measurable outcomes, and long-term advocacy across the region. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on GitLab capabilities, leading workshops, and turning product usage data into actionable recommendations for both customers and account teams.

This is a remote role based in Australia with full working rights; collaboration with Product Management, Engineering, Sales, and Professional

Qualifications

• Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy.
• Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
• Ability to understand and discuss Git, branching strategies, and how customers use version control in their workflows.
• Knowledge of the software development lifecycle, including common development pipelines and tooling.
• Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
• Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.

Responsibilities

• Build and maintain trusted advisor relationships with assigned customers across APJ, with a focus on adoption, measurable outcomes, and long-term satisfaction with GitLab.
• Help customers with deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
• Lead and participate in workshops that help customers understand and use the value of GitLab across their software development lifecycle.
• Measure and monitor customer progress against critical performance indicators, and share insights with GitLab account stakeholders as well as customer sponsors and executives.
• Turn customer product usage data into clear, actionable recommendations that support broader adoption and expansion of GitLab within customer environments.
• Establish and manage regular customer touchpoints in line with service expectations to review strategic and technical objectives and adjust plans as needed.
• Collaborate closely with Product Management, Engineering, Sales, and Professional Services to support issue resolution, share customer feedback, and align on customer success plans.
• Contribute regional insight from APJ customer engagements to help improve how GitLab supports customers across different markets, business needs, and stages of maturity.
• Must be based in Australia and have full working rights in Australia

Skills

Customer facing

Post-sales adoption

Technical account management

Version control

Software development lifecycle

DevSecOps concepts

Job description

GitLab is seeking a Customer Success Manager for APJ to drive adoption, measurable outcomes, and long-term advocacy across the region. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on GitLab capabilities, leading workshops, and turning product usage data into actionable recommendations for both customers and account teams.

This is a remote role based in Australia with full working rights; collaboration with Product Management, Engineering, Sales, and Professional