(Auraria) Parking and Transportation Specialist

State of Colorado; Denver (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Discounted RTD Pass

Retirement plan

Paid vacation

Job summary

Auraria Campus is seeking a Parking and Transportation Specialist to support parking management, passenger transport, policy enforcement, and shuttle services on the Auraria Campus in downtown Denver. The role maintains vehicles and equipment and documents daily usage.

The position emphasizes customer service, adherence to safety rules, and collaboration with the campus transportation team to ensure reliable campus mobility for students and staff.

Qualifications

• Must possess a valid Colorado driver’s license.
• Must be at least 18 years of age.
• Experience in Microsoft Office Suite.
• Please provide full responses to all required supplemental questions.

Responsibilities

• Follow safety regulations and state laws governing vehicle operation.
• Arrange to pick up customers on a regular schedule at preassigned campus locations.
• Provide assistance to passengers, including those with disabilities, entering/exiting vehicles.
• Communicate with dispatchers to exchange information and receive requests for passenger service.

Skills

Driver's license

Microsoft Office

Tools

Microsoft Teams

Job description

This is a Non-Classified position, performing the outlined duties with the Auraria Higher Education Center.

Who we are:

Welcome to the Auraria Campus located in the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38,000 students and approximately 5,000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver. Learn more about us through this link: The Auraria Campus. Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, multiple medical, dental and vision options, discounted RTD Pass, BenefitHub and outstanding retirement plan. Learn more through this link: Non-Classified Benefits Package. So, if you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting for.

Job Summary:

As a Parking and Transportation Specialist, this position performs services essential to parking management, customer transport (pick-up and delivery), parking rules and policy enforcement, field motorist assistance, customer service, vehicle traffic control and other duties necessary in support of the Parking and Transportation's overall mission. Maintains vehicle and daily equipment checked out to employees, completes daily log information for equipment.

Essential Job Functions:

Customer Transport

• This position will follow all relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
• Arrange to pick up customers or groups of customers on a regular schedule at preassigned locations on campus.
• Provide persons with disabilities with assistance entering and exiting vehicles and helping them with any equipment when requested.
• Communicate with dispatchers by radio or digital device to exchange information and receive requests for passenger service.
• Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with disabilities or special needs.

Parking Enforcement

• Using License Plate Recognition (LPR) equipment, this position is tasked with reviewing vehicles parked on campus for compliance of Auraria Campus Parking and Transportation Services regulations and policies.
• Enter and retrieve information pertaining to vehicle registration, identification, scofflaw, and parking credential status, using hand-held, in-vehicle, or in-office computers.
• Patrol an assigned area by vehicle or on foot to ensure compliance with Auraria Campus Parking and Transportation Services regulations and policies.
• When vehicles are not compliant with established Auraria Campus Parking and Transportation Services regulations and policies, this position will issue applicable warnings, citations, vehicle immobilization, and vehicle tows to violators.

Customer Service

• Provide front-line support to customers using pay stations, assisting with payment processing and troubleshooting issues. Address customer inquiries and concerns related to parking payments with professionalism and accuracy.
• Offer vehicle assistance services, including support with tire change tools, jump starts, and other non-mechanical issues.
• Maintaining positive customer service and professionalism while transporting customers within the Campus Accessibility Shuttle.
• Manage high-stress and emotionally charged situations with calmness and professionalism, using de-escalation techniques when necessary.
• Maintain a customer-focused approach, ensuring a positive experience even during difficult interactions.

Vehicle and Equipment Serviceability

• Conduct routine checks on vehicle systems and equipment—lights, brakes, horns, and windshield wipers—to ensure safe and proper operation.
• Perform basic vehicle maintenance tasks such as inflating tires to proper pressure levels and refueling or topping off essential fluids like oil.
• Clean and maintain fleet vehicles by vacuuming interiors and washing and polishing exteriors to uphold department standards.
• Maintain all assigned equipment and supplies, including handheld citation devices, mobile printers, radios, citation books, rain gear, tire-marking chalk, cones, signing, and vehicle boots, ensuring they are in working condition.
• Promptly report any vehicle malfunctions or issues to the dispatcher, supervisor, or full-time coordinator to ensure timely resolution and minimal downtime.
• Maintain daily or vehicle specific logs for equipment, recording of pertinent information regularly.

Minimum Qualifications:

• Must possess a valid unencumbered Colorado driver's license at the time of application.
• Must be at least 18 years of age.
• Experience in Microsoft Office Suite.
• Please provide full responses to all required supplemental questions. Your answers will be used as part of the application screening.

Preferred Qualifications:

• Microsoft Teams experience.

Conditions of Employment:

• Must maintain a valid unencumbered driver's license.
• Please note that if offered employment, candidates will be required to furnish a copy of the motor vehicle report (MVR) as part of the background check process.
• Must successfully pass a criminal background check.
• Must be able to work outdoors during varied duties, weather, and seasons.
• This person selected for this position must maintain their ability to exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Colorado Partnership for Quality Jobs and Services Act information

After careful review of this position and the duties that it performs, it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a "Not Covered" position, it does not fall in the category of employees that are eligible for representation by COWINS, also known as the union. To learn more about this designation please visit this link: http://coloradowins.org/ .

Applicant Checklist & Minimum Qualifications

E-mail Address: All correspondence regarding your status in the selection/examination process will be conducted by email.

Minimum Qualifications: Your application as submitted is used to determine if you meet Minimum Qualifications. Please read the Minimum Qualifications and ensure that information in your application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer that you meet the Minimum Qualifications if information isn't detailed in your application.

Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.)

Commitment to Equity, Diversity and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Auraria Higher Education Center (AHEC) is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Nicole Yanez at [e-mail]