(Auraria) Operations Coordinator

State of Colorado; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Auraria Campus in downtown Denver is seeking an Operations Coordinator for Parking & Transportation Services to oversee day-to-day shift operations, supervise staff, and ensure compliance with parking regulations and customer service standards.

You will collaborate with the Assistant Director and Senior Operations Coordinator to maintain operational efficiency, support departmental processes, and foster staff development while managing fleet, equipment, and incident response.

Qualifications

• Valid unencumbered Colorado driver’s license.
• One year of supervisory experience in operations, transportation, parking service, or related field.
• One year of experience training and coaching staff in a customer-facing environment.
• One year of operational management experience in related field.
• One year of experience with cash handling and financial accountability protocols.

Responsibilities

• Directly supervise Parking & Transportation staff and student employees.
• Provide onboarding, training, and coaching to ensure policy adherence and performance.
• Manage daily shift operations, scheduling, dispatch support, and issue resolution.
• Oversee fleet and equipment use, inspections, maintenance reporting, and tool readiness.
• Oversee shift-level parking enforcement activities and KPI tracking.
• Assist with event setup/breakdown for special parking events; support signage and traffic control.
• Provide hands-on customer service support and incident response.

Skills

Staff supervision

Customer service

Operations oversight

Fleet management

Digital citations

Education

High School Diploma or GED

Tools

Microsoft Office

DigiHits

Job description

Who we are

Welcome to the Auraria Campus located in the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38,000 students and approximately 5,000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver. Learn more about us through this link: The Auraria Campus. Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, multiple medical, dental and vision options, discounted RTD Eco-Pass, BenefitHub and outstanding retirement plan. Learn more through this link: Non-Classified Benefits Package. So, if you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting for.

Job Summary

The Operations Coordinator plays a key operational role within the Parking & Transportation Services department. This position is responsible for overseeing day-to-day shift operations, supervising assigned staff, and ensuring compliance with parking regulations and customer service standards. The Operations Coordinator works collaboratively with the Assistant Director and Senior Operations Coordinator to maintain operational efficiency and support departmental processes.

Essential Job Functions

Staff Supervision & Training:

• Directly supervise Parking & Transportation Specialist and student employees.
• Provide onboarding, training, and ongoing coaching to ensure staff adhere to policies and perform consistently.
• Maintain training documentation and assist staff in understanding operational procedures and service expectations.

Daily Operational Oversight:

• Manage daily shift operations, including staff scheduling, task coordination, dispatch support, and issue resolution.
• Support staff in responding to customer inquiries, field incidents, and operational challenges.
• Ensure smooth operations during high-traffic periods and special events by providing on-the-ground leadership.

Fleet & Equipment Management:

• Oversee shift -level fleet and equipment use, including completing pre-trip and post-trip inspections, reporting maintenance needs, and ensuring staff have necessary tools and equipment.
• Assist with minor troubleshooting of devices and vehicles as needed.

Parking Enforcement Support:

• Oversee shift-level parking enforcement activities, including issuing citations and documenting compliance.
• Support departmental KPI tracking by communicating results and holding accountability over own employees from the results of the Senior Operations Coordinator's Citation Audit processes.

Special Event Support:

• Assist with setting up and breakdown for special event parking under the direction of the Assistant Director and Senior Operations Coordinator. Support signage, staffing, and traffic control as assigned.

Customer Service & Motorist Assistance:

• Provide hands-on support for customer service issues, including vehicle assistance, shuttle operations, and incident response.
• Escalate complex or unresolved issues to the Assistant Director for resolution.

Digital Citation Support:

• Complete assigned DigiHits tasks and ensure timely and accurate execution under the guidance of departmental leadership.

Minimum Qualifications

• Valid unencumbered Colorado drivers license.
• High School Diploma or GED.
• One (1) year of supervisory experience in operations, transportation, parking service, or a related field.
• One (1) year of experience training and coaching staff in a customer-facing environment.
• One (1) year of operational management experience in operations, transportation, parking services, or a related field.
• One (1) year of experience with cash handling and financial accountability protocols.

Preferred Qualifications

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Conditions of Employment

• Must maintain a valid unencumbered drivers license.
• Please note that if offered employment, candidates will be required to furnish a copy of the motor vehicle report (MVR) as part of the background check process.
• Must be able to frequently lift up to 25 pounds.
• Must be able to occasionally lift up to 50 pounds.

Colorado Partnership for Quality Jobs and Services Act information

After careful review of this position and the duties that it performs, it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a "Not Covered" position, it does not fall in the category of employees that are eligible for representation by COWINS, also known as the union. To learn more about this designation please visit this link: http://coloradowins.org/

Commitment to Equity, Diversity and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Auraria Higher Education Center (AHEC) is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Nicole Yanez at [e-mail]