(Auraria) Community Service Officer I

State of Colorado; Denver (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Tuition benefits

Public Service Loan Forgiveness (PILF)

Paid vacation

Job summary

Auraria Campus is seeking dedicated Campus Police Officers to safeguard students, faculty and visitors across the Auraria Campus in downtown Denver. The ACPD emphasizes community policing, proactive problem-solving, and strong customer service to maintain a safe and vibrant campus environment.

Employees benefit from a robust package including various tuition benefits, Public Service Loan Forgiveness Program, paid vacation, holidays, sick leave, medical/dental/vision plans, RTD Eco-Pass, and the

Qualifications

• One year of full-time customer-based experience.
• High School diploma or GED.
• Applicant must be at least 18 years of age.
• Valid and unencumbered Colorado driver license.
• Please provide full responses to all required supplemental questions.

Responsibilities

• Patrolling and monitoring to safeguard people and property.
• Investigations and reporting of incidents and results.
• Call response to various situations and issues.
• Emergency response including alarms and medical incidents.
• Computer utilization and data entry for reports and records.
• Community service and interaction with campus community.
• Special assignments supporting events and collaborations.

Skills

Customer service

Communication skills

Education

High School diploma or GED

Job description

Do you value creating exemplary service, sustainability, activated partnerships, and vibrant environments for future generations? If so, we want you on our team!** Check out this video to learn all about our Campus Police!

Department Information

Who We Are:

Auraria Campus is more than just a place of learning—it's a vibrant community where history, culture, education, and urban life intersect. At the Auraria Campus Police Department (ACPD), we are dedicated to making a meaningful difference in the lives of students, faculty, staff, and the campus community. Through community policing, we emphasize proactive problem solving empowering our officers to engage with our community, build relationships, and make a positive impact. Our outreach initiatives, such as hosting engagement sessions with students, the annual ACPD-sponsored petting zoo, BBQ with a Badge, and Cocoa with a Cop, reflect our commitment to fostering a safe, inclusive, and vibrant campus environment. As an ACPD officer, you will have the opportunity to interact with over 43,000 people on campus and be a valued part of our community with a positive work/life balance in a law enforcement career that is unique and fulfilling. We also have an established wellness program to ensure our staff stay healthy in both mind and body.

Welcome to the Auraria Campus

Located in the Platte River Valley in downtown Denver, the Campus serves over 39,000 students and approximately 5,000 faculty and staff from the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver. Learn more about us HERE!

Why Join Us?

Auraria Campus employees enjoy an excellent benefits package including a variety of tuition benefits, Public Service Loan Forgiveness Program (PILF), paid vacation, holidays, and sick leave, multiple medical, dental, and vision plans, discounted RTD Eco-Pass, BenefitHub, and an outstanding Colorado PERA retirement plan. Learn more about our benefits: Benefits Package

Description of Job

Job Summary:

This posting may be used to fill multiple vacancies. This position plays a vital role in maintaining campus security to ensure all individuals' safety, security, and well‑being within the Auraria Campus. Campus security aims to ensure all individuals' safety, security, and well‑being within the Auraria Campus. The individuals include students, faculty, staff, visitors, and the campus property.

Essential Job Functions:

Patrolling And Monitoring:

• Safeguarding people, property, and assets by conducting interior and exterior patrols of buildings, garages, and parking lots by way of a vehicle, bicycle, or on foot.
• Maintaining clear and effective communication with other security personnel, police officers, dispatch, and relevant departments.
• Daily contact with patrons on campus; therefore, maintaining a customer‑focused service and excellent communication skills is mandatory for performance.

Investigations And Reporting:

• Investigate and report non‑injury accidents, non‑criminal reports such as property crime with no suspect information, parking violations, and first report of injuries.
• Interviewing victims/witnesses and completing a thorough detailed report utilizing the police department’s records management system.
• Maintain up‑to‑date knowledge of applicable municipal and state laws, as well as departmental policies and procedures.
• Accurately complete and manage data entry within the department’s records management system.
• Demonstrate proficiency in operating and reviewing network‑based video surveillance systems to support investigations and campus safety efforts.

Call Response:

• Respond to a variety of called in situations, including non‑injury crashes, non‑criminal violations, citizen and motorist assists, and citizen escorts.
• Perform lock/unlock services for interior/exterior doors, address parking complaints, and investigate security breaches.
• Respond to incidents during medical emergencies and incidents requiring de‑escalation techniques.
• Assist patrol officers with traffic control, scene security, and any other duties that do not require law enforcement action.

Emergency Response:

• Respond to all intrusion, panic, and other system alarms.
• Actively respond to all fire calls, chemical spills, bomb threats, and other hazardous situations.
• Support evacuation procedures, manage crowd control and assist emergency response personnel on scene.
• Respond to medical and other emergency calls.

Computer Utilization And Data Entry:

• Utilize department computers, and various software programs to compose and review police and traffic reports; communicate via email; access and review department policies and procedures across multiple network drives; request time off through the employee portal; review work records; and perform basic word‑processing tasks.

Community Service:

• Provide directions and assistance to employees, patients, visitors, and campus community members.
• Offer motorist assistance as needed.
• Interact daily with the public and the Auraria Campus community.
• Present a positive and professional image of the Auraria Campus Police Department.
• Demonstrate excellent customer service and communication skills, which are essential for this role.

Special Assignments:

• Support special or extra duty events by collaborating with members of the police department, campus affiliates, institutional staff, faculty, and students.

Minimum Qualifications:

• One (1) year of full‑time customer based experience.
• Or a combination of education and/or customer based experience equal to one (1) year.
• High School diploma or GED
• Applicant must be at least 18 years of age
• Valid and unencumbered Colorado driver's license
• Please provide full responses to all required supplemental questions. Your answers will be used as part of the application screening.

Necessary Special Requirements:

• Felony Convictions
• Domestic Violence Convictions
• Some Misdemeanors
• Acquiring more than seven points in the last year and/or more than 12 points within the last two years on a driver's license.
• Alcohol/drug related traffic convictions in the last three years and repeat alcohol/drug convictions after the age 18 within the last ten (10) years.

Additional Special Requirements:

• Positions are subject to a background investigation in accordance with the administrative procedures of the State Personnel Director. Physical and psychological evaluations are required in accordance with section 24‑31‑303 (5)(b), CRS.
• In order to be eligible to apply, applicants must possess a valid and unencumbered Colorado driver license at the time the time of application.

Conditions of Employment:

• Due to the inherent ability of this position to impact the safety and security of the Auraria Campus, candidates must be able to communicate fluently in English with others (written and verbally).
• This position requires pre‑employment background and credit investigation (personal and employment history). Applicants must submit to a complete background investigation that will include a personal and employment background check for various security clearances including Colorado Crime Information (CCIC) and National Crime Information Center (NCIC) security clearance. This investigation will include a polygraph interview, fingerprint check and drug screen.
• Any offer of employment is contingent on the successful passing of a physical and psychological examination by a licensed doctor or health care facility. The health care facility will be selected or approved by the Auraria Higher Education Center in order to determine whether the prospective employee can perform the essential functions of the job.
• Must be able to exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
• Applicants must not have any felony convictions, domestic violence history or alcohol offenses within the last (3) years.
• Applicants must not have received a failing result on a psychological evaluation within the preceding 12 months.
• Applicants must not have experience involuntary termination from any position within the last preceding 12 months.

Supplemental Information

FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO: Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time‑in‑series can be calculated accurately.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([e-mail]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at [phone]; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Colorado Partnership For Quality Jobs And Services Act Information:

After careful review of this position and the duties that it performs, it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a "Covered" position, it does fall in the category of employees that are eligible for representation by COWINS, also known as the union. To learn more about this designation please visit this link: http://coloradowins.org/

Applicant Checklist & Minimum Qualifications:

E-mail Address All correspondence regarding your status in the selection/examination process will be conducted by email.

Only applications submitted by the closing date for this announcement will be given consideration.

Minimum Qualifications Your application as submitted is used to determine if you meet Minimum Qualifications. Please read the Minimum Qualifications and ensure that information in your application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer that you meet the Minimum Qualifications if information isn’t detailed in your application.

*Years of experience will be expressed in terms of full‑time equivalent service with full‑time workload equal to one (1) Full‑Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro‑rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.)

* Commitment to Equity, Diversity and Inclusion: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with