Auditor, Security Enablement - 1st Shift - Full Time

Prosegur Security USA, Inc; Santa Clara, Northern (CA, KY); Hybrid; USD 37,000 - 50,000; Full time

Job summary

Prosegur Security USA, Inc. in Santa Clara, CA is seeking a Security Operations Analyst to audit physical security records in ServiceNow, validate data, and support SLAs. You will create user-level reports and dashboards to help our Security Operations interpret trends and risks.

The role emphasizes attention to detail, quick learning of standards, and clear communication of root-cause analyses. Work is Monday–Friday, 8am–4pm, with a focus on consistent, auditable processes.

Qualifications

• Audit physical security records in ServiceNow for accuracy, completeness and SLA alignment.
• Apply strong attention to detail during data validation and testing in our global ticketing platform.
• Identify data-quality issues such as incorrect categories, closure codes, missing notes, and follow-up gaps.

Responsibilities

• Create user-level reports and dashboards to help Security Operations interpret trends, risks, and actions.
• Document and communicate root-cause analyses with findings, contributing factors, and corrective actions.
• Trace events from alarms to tickets, actions, remediation, and verified outcomes.

Skills

ServiceNow ITIL

Data validation

Dashboard reporting

Power BI

Genetec Security Center

Attention to detail

Tools

ServiceNow

Power BI

Genetec Security Center

Job description

Job Overview:

Monday - Friday, 8am-4pm ($31.50/Hr)

Analytical and Operational Competencies

• Audit physical security records in ServiceNow for accuracy, completeness, and alignment with service-level agreements (SLAs).
• Apply strong attention to detail during data validation, cleanup, and user acceptance testing in our global ticketing platform.
• Identify data-quality issues, including incorrect ticket categories, inaccurate closure codes, missing work notes, and incomplete follow-up actions in ServiceNow.
• Create user-level reports and dashboards that help Security Operations interpret trends, risks, and required actions (i.e., ServiceNow ITIL, Power BI, Genetec Security Center).
• Learn quickly and apply new physical security system standards, tools, and processes with minimal oversight.
• Document and communicate root-cause analyses clearly, including findings, contributing factors, and recommended corrective actions.

Physical Security & Technology Literacy

• Demonstrate working knowledge of physical security terminology and operations without requiring field-technician-level expertise. This includes understanding DFO/DHO terminology, common alarm and incident types, and how access control and video management break-fix events relate to tickets, vendor dispatches, and investigations.
• Understand badge-access processes, approval requirements, and the badge credential lifecycle.
• Trace operational events from alarms to tickets, assigned actions, remediation, and verified outcomes.
• Adapt to new physical security processes and workflows with minimal disruption.

Compliance and Audit Mindset

• Follow a consistent, repeatable audit methodology.
• Analyze operational data and document audit findings clearly and objectively.
• Track remediation activities through completion and verify that tickets are properly resolved and closed.
• Identify recurring patterns, such as repeat alarms, systemic issues, control weaknesses, and training gaps.
• Follow standard operating procedures and understand the importance of consistency within a global ticketing system (i.e., ServiceNow).
• Apply and reinforce established standards consistently.

CA PPO 120931

#WER123