Physical Security Specialist

Upstream Risk Management; Santa Clara (CA); On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

401K

Dental insurance

Vision insurance

Health insurance

Job summary

Upstream Risk Management is seeking a Security Systems Manager in Santa Clara, CA. This full-time, permanent position involves management of security systems maintenance, project coordination, and documentation. Ideal candidates should have experience with incident management systems and basic configuration tasks within access control systems.

Benefits include a starting salary around $140k, 401K, and health coverage. Strong interpersonal and communication skills are essential for effective collaboration with global teams.

Qualifications

• Experience working with incident or ticket management systems.
• Ability to perform configuration tasks within access control and VMS platforms.
• Strong verbal and written communication skills.

Responsibilities

• Manage maintenance of physical security systems across the assigned region.
• Oversee security installation and upgrade projects.
• Create and maintain technical documentation related to security systems.

Skills

Incident or ticket management systems

Coordination with security integrators and vendors

Configuration tasks in access control and VMS

Documentation skills

Strong communication skills

Networking fundamentals

Database knowledge

Interpersonal skills

Tools

ServiceNow

Lenel

Milestone

Job description

Location: This is an in‑office‑based role (Santa Clara, CA).

Employment Status: Full time, permanent contract. 40 hours PW.

Salary and benefits: Starting salary c. $140k. 401K, dental, vision and health.

• Manage day-to-day maintenance of physical security systems across the assigned region, including incident logging, troubleshooting, vendor coordination, and tracking issues through to closure.
• Manage security installation and upgrade projects, including coordination with internal teams and external vendors, system programming, testing, and commissioning to ensure successful deployment.
• Support procurement of security hardware for projects and ongoing maintenance activities, including order tracking and delivery coordination.
• Coordinate with the Global Security team on project and service-related activities including regular project status updates.
• Perform routine configuration changes and updates within access control and video management systems.
• Create and maintain technical documentation related to security system design, installation, and maintenance.

Skills & Experience

• Experience working with incident or ticket management systems like ServiceNow and structured issue tracking processes.
• Experience coordinating with security integrators, vendors, and internal stakeholders to resolve issues and support project delivery.
• Ability to perform basic to intermediate configuration tasks within access control and VMS platforms; Lenel and Milestone certifications are a strong plus.
• Good documentation skills, with experience creating or maintaining technical procedures and system documentation.
• Strong verbal and written communication skills, with fluency in English to collaborate effectively with global teams.
• Working knowledge of networking fundamentals and basic network troubleshooting concepts.
• Working knowledge of databases, virtual machines, out of band management operations and IT troubleshooting processes.
• IT Certifications or background is a plus.
• Good interpersonal skills

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer (keyboarding)
• Ability to lift up to 15 pounds at times (reaching at or below shoulder level)
• Hear, understand and distinguish speech in person, by telephone or other remote means
• Clarity of vision with near visual acuity allowing reading and use of computers

Please Note

Parking is offsite.

The Company is an equal opportunity employer, drug‑free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.