Auditor, Security Enablement - 1st Shift - Full Time

Prosegur; Santa Clara (CA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Job summary

Prosegur in Santa Clara, CA, is seeking an Auditor for Security Enablement on 1st shift to ensure accuracy of security records and adherence to SLAs.

You will audit physical security data in ServiceNow, build reports in Power BI, and collaborate with Global Risk Services to drive corrective actions. A High School Diploma and security licenses are required, with comprehensive benefits for a full-time on-site role.

Qualifications

• High school diploma required.
• Experience with physical security audits preferred.
• Ability to validate data in ServiceNow and generate reports.

Responsibilities

• Audit security records in ServiceNow for accuracy and SLA alignment.
• Perform data cleanup and validate ticket data.
• Identify data-quality issues such as incorrect categories and missing notes.
• Create user-level dashboards in Power BI for trends and actions.
• Document root-cause analyses and corrective actions.

Skills

Audit

Data validation

ServiceNow

Power BI

Genetec Security Center

Root cause analysis

Reporting

Education

High School Diploma

Tools

ServiceNow

Power BI

Genetec Security Center

Job description

Auditor, Security Enablement - 1st Shift - Full Time(Guarding)

Santa Clara , CA, United States of America

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largestsecurity services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.

Job Skills / Requirements

Job Overview:

Monday - Friday, 8am-4pm ($31.50/Hr)

Analytical and Operational Competencies

• Audit physical security records in ServiceNow for accuracy, completeness, and alignment with service-level agreements (SLAs).
• Apply strong attention to detail during data validation, cleanup, and user acceptance testing in our global ticketing platform.
• Identify data-quality issues, including incorrect ticket categories, inaccurate closure codes, missing work notes, and incomplete follow-up actions in ServiceNow.
• Create user-level reports and dashboards that help Security Operations interpret trends, risks, and required actions (i.e., ServiceNow ITIL, Power BI, Genetec Security Center).
• Learn quickly and apply new physical security system standards, tools, and processes with minimal oversight.
• Document and communicate root-cause analyses clearly, including findings, contributing factors, and recommended corrective actions.

Physical Security & Technology Literacy

• Demonstrate working knowledge of physical security terminology and operations without requiring field-technician-level expertise. This includes understanding DFO/DHO terminology, common alarm and incident types, and how access control and video management break-fix events relate to tickets, vendor dispatches, and investigations.
• Understand badge-access processes, approval requirements, and the badge credential lifecycle.
• Trace operational events from alarms to tickets, assigned actions, remediation, and verified outcomes.
• Adapt to new physical security processes and workflows with minimal disruption.

Compliance and Audit Mindset

• Follow a consistent, repeatable audit methodology.
• Analyze operational data and document audit findings clearly and objectively.
• Track remediation activities through completion and verify that tickets are properly resolved and closed.
• Identify recurring patterns, such as repeat alarms, systemic issues, control weaknesses, and training gaps.
• Follow standard operating procedures and understand the importance of consistency within a global ticketing system (i.e., ServiceNow).
• Apply and reinforce established standards consistently.

CA PPO 120931

#WER123

Education Requirements (All)

High School Diploma

Certification Requirements (All)

Security License, Level I , Level II, Level III

Additional Information / Benefits

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays