Night Auditor

DeKalb Health; Pine Grove (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

DeKalb Health is seeking a Night Auditor to provide professional, courteous service to hotel guests while maximizing revenue and occupancy. The auditor completes the daily audit, reports discrepancies, handles reservations and inquiries, and oversees front desk during the night shift.

Responsibilities include assisting guests with check-in/check-out, reviewing guest payments, communicating shift information, balancing the shift, making wake-up calls, and coordinating with the supervisor or

Qualifications

• Hotel guest services experience of at least 6 months (Required).
• Bilingual (Preferred).
• Excellent customer service and communication skills.

Responsibilities

• Provide exceptional customer service to hotel guests.
• Perform quality assurance requirements for department.
• Communicate pertinent shift information in the digital logbook and records system.
• Pass pertinent information to the next shift on group information and current selling strategy.
• Schedule and make wake-up calls.
• Ensure delivery of requested amenities to guest rooms (towels, pillows, etc.).
• Close and balance shift.
• Make and confirm reservations.
• Complete a review of the transactions for the day and report all errors.
• Compile and organize all materials for the next shift.
• Willingness and ability to train new associates.
• Other duties assigned by the supervisor or General Manager.

Skills

Customer service

Bilingual (Preferred)

Job description

• Base Pay $17.00 / Hour
• Job Category Front Desk
• Employee Type Non-Exempt > 30 Hours

Description

JOB OVERVIEW

The Night Auditor is responsible for providing professional, courteous service to guests while maximizing revenue and occupancy. The Night Auditor is responsible for completing the daily audit process and reporting discrepancies to the supervisor. The Night Auditor is also responsible for reservation and inquiry calls and overseeing front desk duties during the night shift. Duties include assisting guests with check-in or check out, reviewing guest payments, and acting as a point of contact for customer needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to hotel guests.


• Perform quality assurance requirements for department.


• Communicate pertinent shift information in the digital logbook and records system.


• Pass pertinent information to the next shift on group information and current selling strategy.


• Schedule and make wake-up calls.


• Ensure delivery of requested amenities to guest rooms (towels, pillows, etc.).


• Close and balance shift.


• Make and confirm reservations.


• Complete a review of the transactions for the day and report all errors.


• Compile and organize all materials for the next shift.


• Willingness and ability to train new associates.


• Other duties assigned by the supervisor or General Manager.

EDUCATION:

• Bilingual (Preferred)

EXPERIENCE:

• Hotel guest services : 6-month (Required)