Audiovisual Support Engineer

Samaritan's Purse; Boone (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-site Medical Clinic

Medical insurance

Dental insurance

Vision insurance

FSA

Disability insurance

Family leave

Life insurance

401(k) plan

10 paid holidays

Vacation days

Sick days

Job summary

Samaritans Purse in Boone, NC seeks an Audiovisual Support Engineer to design, install, and optimize advanced AV systems for conference rooms, situation rooms, and executive spaces.

You will configure racks, cabling, control systems (Crestron, Q-SYS, Extron) and unified communications (Zoom Rooms, Microsoft Teams Rooms), troubleshoot issues, and work with IT, facilities, and project managers to ensure reliable deployments.

Qualifications

• Bachelor's or Associate degree with 4–7 or 6–10 years of related experience; equivalent combo considered.
• Strong knowledge of enterprise AV systems incl. Crestron, Q-SYS, Extron; Zoom Rooms/Teams Rooms experience.
• Ability to install, configure, troubleshoot AV hardware and collaboration tech.

Responsibilities

• Engineer AV solutions by selecting components for displays, video walls, mics, speakers and control systems.
• Integrate AV hardware/software into cohesive systems for each room or workspace.
• Configure racks, cabling, control programming and calibration for performance.
• Diagnose and fix AV issues via testing and on-site/remote support.
• Collaborate with IT, facilities, contractors and project managers.
• Train staff, create as-built drawings and user guides.
• Provide after-hours support to meet SLAs and procedures.
• All other duties as assigned.

Skills

Enterprise AV systems

Crestron

Q‑SYS

Extron

Zoom Rooms

Microsoft Teams Rooms

Joint Operations experience

Situation Room experience

Networking basics

AV troubleshooting

System integration

Education

Bachelor's Degree in Information Technology / Production Engineering / related field

Associate's Degree with 6–10 years' experience

Tools

Engineering documentation tools

Job description

Audiovisual Support Engineer – Boone, NC

Samaritans Purse is seeking an Audiovisual Support Engineer to join our team in Boone, NC. As an Audiovisual Support Engineer, you will design, install, and optimize advanced AV systems for conference rooms, situation rooms, and executive spaces, ensuring seamless and user-friendly performance.

Responsibilities

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
• Engineer tailored solutions by selecting and specifying components and vendors for displays, video walls, microphones, speakers, control systems (Crestron, Q‑SYS), and unified communications platforms (Zoom Rooms, Microsoft Teams) to meet organizational needs.
• Integrate A/V hardware and software into cohesive functional systems while ensuring compatibility and interoperability for each specific room or workspace.
• Configure A/V components such as racks, cabling, programming of controls, and system calibration for optimal performance.
• Diagnose and fix problems in AV systems (audio quality, video switching, connectivity, echo, etc.) through root‑cause analysis, testing, and on‑site or remote support.
• Work closely with other IT teams, facilities, contractors, and project managers to align A/V designs towards ministry operational success and goals.
• Train staff on system operation, create as‑built drawings and user guides, and offer post‑installation maintenance or upgrades to ensure long‑term reliability and user adoption.
• Potential after‑hours support is needed alongside the IT Service Desk to ensure the department's Service Level Agreement and Internal Operating Procedures.
• All other duties as assigned.

Qualifications & Experience

• Bachelor's Degree in Information Technology, Production Engineering, or related field and four (4) to seven (7) years of experience, or an Associate's Degree and six (6) to ten (10) years of related work experience, training, and/or certifications. An equivalent combination of education and experience will be considered.
• Strong knowledge of enterprise AV systems including Crestron, Q‑SYS, and Extron. Experience supporting Joint Operations and Situation Room environments. Experience deploying conferencing solutions such as Zoom Rooms and Microsoft Teams Rooms.
• Knowledge of professional audio systems, AV‑over‑IP technologies such as Dante and NDI, and basic networking concepts.
• Ability to install, configure, and troubleshoot AV hardware and collaboration technologies, including cameras, displays, LED walls, switchers, signal distribution systems, and interactive devices.

Job Location: Boone, NC (On‑Site)

Type: Full‑Time

Language Requirement: Fluency in English (required)

Benefits

• On‑site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long‑term and Short‑term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days