Audiology Health Technician – Hearing Instrument Specialist

U.S. Department of Veterans Affairs; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs in Wilmington, NC seeks a Health Technician (HIS) to support audiology services. Responsibilities include patient care support, hearing aid troubleshooting, and basic education for patients and families.

Requires NBC-HIS certification and related education; works Monday–Friday with standard hours. The role involves assisting audiologists, managing inventories, and providing non-licensed support across clinical areas.

Qualifications

• Health Technician (HIS) GS-05 requires basic requirements met.
• Knowledge of head and neck anatomy and infection control guidelines.

Responsibilities

• Support diagnostic and treatment procedures in audiology.
• Assist with patient education on hearing aid use and care.
• Triage patient calls and audiology requests.
• Prepare patient/equipment/environment for procedures.
• Troubleshoot hearing aids and accessories as per audiologist plan.

Skills

Hearing aid troubleshooting

Patient education

Communication skills

Head and neck anatomy

Infection control

Education

Two academic years above high school (related coursework)

Tools

NBC-HIS Certification

Hearing instrument software

Job description

U.S. Department of Veterans Affairs in Wilmington, NC seeks a Health Technician (HIS) to support audiology services. Responsibilities include patient care support, hearing aid troubleshooting, and basic education for patients and families.

Requires NBC-HIS certification and related education; works Monday–Friday with standard hours. The role involves assisting audiologists, managing inventories, and providing non-licensed support across clinical areas.