Audiology Front Desk Specialist — Patient Care & Data Entry

Audiological Diagnostics, PC; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Holidays

Job summary

Audiological Diagnostics, PC seeks a friendly Medical Receptionist for a busy audiology office. You will be the first contact for patients, handling calls, appointments, check-ins, and basic data entry in our EMR system.

Ideal candidates have medical front desk experience, strong communications, and comfort with computers. Bilingual skills are a plus. This is a full-time role with typical 9am–5pm hours and opportunities for bonuses based on performance.

Qualifications

• Prior medical office or front desk experience strongly preferred.
• Experience in audiology, ENT, or other specialty is a plus but not required.
• Excellent phone etiquette and clear, friendly communication.
• Strong typing and data entry skills with attention to detail.
• Comfortable working with computers, email, and multi-line phone systems.
• Able to multitask and stay calm when phones are busy.
• Patient, kind, and professional with all patients.
• Team player who is reliable and punctual.
• Willing to learn audiology-specific terminology and office workflows.
• Language: English required. Bilingual is a big plus.

Responsibilities

• Answer high volume of incoming calls in a professional, warm manner.
• Schedule, confirm, and reschedule patient appointments.
• Check voicemails and return calls promptly.
• Provide basic information about services, locations, and hours.
• Transfer calls to the appropriate provider/office when needed.
• Greet patients and check them in/out.
• Verify and update patient demographics and insurance information.
• Collect copays and outstanding balances when applicable.
• Maintain a neat, organized front desk area.
• Enter patient information into EMR/practice management system accurately.
• Scan and upload documents (ID, insurance cards, referrals, audiograms, etc.).
• Update notes and appointment statuses in the system in real time.
• Communicate with audiologists and support staff regarding schedule changes or urgent issues.
• Help with basic office tasks: filing, faxing, printing, emailing documents.
• Follow office protocols for HIPAA and patient privacy.

Skills

Phone etiquette

Data entry

Typing speed

Multitasking

Computer literacy

Team player

Bilingual

Education

Experience in medical front desk

Job description

Audiological Diagnostics, PC seeks a friendly Medical Receptionist for a busy audiology office. You will be the first contact for patients, handling calls, appointments, check-ins, and basic data entry in our EMR system.

Ideal candidates have medical front desk experience, strong communications, and comfort with computers. Bilingual skills are a plus. This is a full-time role with typical 9am–5pm hours and opportunities for bonuses based on performance.