Audiology Administrative & Patient Services Coordinator

Virginia Ear Nose and Throat; Richmond (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Virginia Ear Nose and Throat is seeking an Audio Administrative Assistant to support the Total Hearing Care department in Richmond. You will greet patients, check in/out, and coordinate hearing aid benefits with insurers and providers.

The role requires strong computer skills and experience in a medical office. You will work closely with audiologists and physicians to ensure smooth daily operations and patient care.

Qualifications

• Medical office experience preferred.
• Audiology services experience is a plus.
• Strong organizational and multitasking abilities.

Responsibilities

• Coordinate equipment and supplies for daily operations.
• Check patients in/out and update demographics for proper billing.
• Verify insurance for hearing aid benefits.
• Serve as primary contact for candidates needing same-day appointments.
• Assist with calls/emails and EMR document scanning.
• Attend departmental staff meetings.
• Ensure marketing materials (hearing aid packets, THC brochures) are available.
• Process hearing aid orders and track repairs.
• Perform routine cleaning of hearing aids as allowed by state law.

Skills

Office experience

Team player

Time management

Hearing aid promotion

Communication skills

Tools

Practice Management software

Electronic Medical Records (EMR)

Microsoft Word

Microsoft Excel

Job description

Virginia Ear Nose and Throat is seeking an Audio Administrative Assistant to support the Total Hearing Care department in Richmond. You will greet patients, check in/out, and coordinate hearing aid benefits with insurers and providers.

The role requires strong computer skills and experience in a medical office. You will work closely with audiologists and physicians to ensure smooth daily operations and patient care.