Audiology Admin & Patient Care Specialist

Virginia ENT; Richmond, Northern (VA, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Virginia ENT seeks an Audio Administrative Assistant to manage daily operations of the Total Hearing Care department in a busy medical office in Richmond, VA. You will greet patients, register and verify insurance, update records, coordinate hearing aid benefits, and support audiologists and physicians with scheduling and clerical tasks.

Candidates should have strong computer skills (Practice Management and EMR), experience in a medical setting, and the ability to work under pressure as part of

Qualifications

• Advanced computer skills including Practice Management and EMR software.
• Experience in a medical office setting, preferably with audiological services.
• Ability to work as a team player, demonstrating initiative and working effectively under pressure and with numerous interruptions.
• Ability to organize time and prioritize tasks and work effectively with general supervision.
• Ability to assist in promoting and selling hearing aids and assistive listening devices.

Responsibilities

• Registers and checks patients in and out; updates demographic and insurance information for billing.
• Handles payment processing and checks insurance for hearing aid benefits.
• Serves as primary contact to schedule same-day appointments when possible.
• Performs administrative duties such as sending letters and scanning documents into EMR.
• Attends departmental staff meetings and maintains office supplies and marketing materials.
• Verifies equipment in rooms and ensures cleanliness at end of day.
• Processes hearing aid orders and repairs, tracking shipments for fittings.

Skills

Computer skills

Practice Management software

EMR software

Word

Excel

Medical office experience

Team player

Time management

Sales ability

Job description

Virginia ENT seeks an Audio Administrative Assistant to manage daily operations of the Total Hearing Care department in a busy medical office in Richmond, VA. You will greet patients, register and verify insurance, update records, coordinate hearing aid benefits, and support audiologists and physicians with scheduling and clerical tasks.

Candidates should have strong computer skills (Practice Management and EMR), experience in a medical setting, and the ability to work under pressure as part of