Audio Visual Technician

SBH Community Service Network Inc.; New York (NY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Sbhonline is seeking an experienced Audio Visual Technician in New York, NY to provide day-to-day AV support for conference centers and executive events. You will deliver professional, white-glove service with a hands-on approach to setup, operation, and troubleshooting of AV systems.

The role requires strong communication, a customer-service mindset, and flexibility for varied hours including Sundays. A related degree and 3–5 years of AV experience are preferred.

Qualifications

• College degree in a related field and 3–5 years of audiovisual support experience.
• Strong hands-on AV troubleshooting and technical support.
• Experience with projection systems, monitors, mixers, wireless microphones, displays, and cabling.
• Experience supporting Zoom, Microsoft Teams, and other enterprise collaboration platforms.
• Proficiency with Microsoft Office and Microsoft Windows; basic macOS familiarity.
• Excellent communication and customer-service skills.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Provide daily audiovisual support for conference rooms, meetings, and events.
• Set up, test, operate, monitor, and break down AV equipment.
• Deliver white-glove technical support to senior executives and VIPs.
• Consult with organizers to understand requirements and propose solutions.
• Operate videoconferencing platforms including Zoom and Microsoft Teams.
• Troubleshoot AV equipment and networks during live meetings.
• Support projection systems, displays, mixers, microphones, and cabling.
• Perform routine maintenance and coordinate repairs.
• Respond promptly to AV service requests.
• Test rooms and equipment before important events.
• Assist with recording/editing video content as needed.
• Maintain organized AV gear and supplies.
• Move and configure equipment as required.
• Maintain a professional, calm, solutions-oriented approach during high-profile events.

Skills

Hands-on AV troubleshooting

Technical support

Customer service

Video conferencing

Education

College degree in a related field

Tools

Projection systems

Monitors

Audio mixing boards

Wireless microphones

AV cabling

Job description

Location: New York, NY
Employment Type: Full-Time
Schedule: Monday through Friday – Standard Business Hours
Salary:Based on Experience

Audio Visual Technician

Position Overview

A leading nonprofit organization in New York City is seeking an experienced, hands-on Audio Visual Technician to provide day-to-day audiovisual support for conference centers, meeting rooms, executive events, and special programs.

This is a hands-on technical position requiring strong audiovisual expertise combined with exceptional customer service. The Audio Visual Technician will regularly support senior executives, board members, donors, VIP guests, employees, and external visitors and must maintain professionalism while responding quickly and effectively in high-profile environments.

The standard schedule for this position is 11:00 AM–7:00 PM. Flexibility is essential, as occasional early mornings, later evenings, and Sundays may be required based on meetings, events, and organizational needs. Reliability and punctuality are critical.

Key Responsibilities

• Provide daily audiovisual support for conference rooms, executive meetings, presentations, town halls, and special events.
• Set up, test, operate, monitor, and break down audiovisual equipment for meetings and events.
• Deliver professional, white-glove technical support to senior executives, board members, donors, VIP guests, and other meeting participants.
• Consult with meeting organizers to understand technical requirements and recommend appropriate audiovisual solutions.
• Operate and support videoconferencing and collaboration platforms, including Zoom and Microsoft Teams.
• Troubleshoot audiovisual equipment, videoconferencing systems, networking connections, and room-control systems during live meetings and events.
• Support projection systems, monitors, audio mixing boards, microphones, displays, and other AV equipment.
• Perform routine equipment maintenance and coordinate repairs or replacements when necessary.
• Respond promptly to AV service requests and technical support tickets.
• Test conference rooms and equipment before important meetings and events to ensure systems are functioning properly.
• Assist with recording, editing, and preparing video content as needed.
• Maintain organized AV equipment, cables, accessories, and technical supplies.
• Move, install, and configure audiovisual equipment as required.
• Maintain a professional, calm, and solutions-oriented approach when addressing technical issues during high-profile events.

Qualifications

• College degree in a related field and 3–5 years of audiovisual support experience in a corporate or professional environment, or an equivalent combination of professional AV experience and technical training.
• Strong hands-on audiovisual troubleshooting and technical support skills.
• Experience with projection systems, monitors, audio mixing boards, wireless microphones, display resolutions, and AV cabling.
• Experience supporting Zoom, Microsoft Teams, and other enterprise collaboration platforms.
• Working knowledge of video editing software such as Adobe Premiere Pro or Final Cut Pro.
• Proficiency with Microsoft Office and Microsoft Windows.
• Basic familiarity with Mac operating systems.
• Basic understanding of networking fundamentals and videoconferencing technologies.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer-service skills with the ability to provide professional, white-glove support.
• Ability to multitask, prioritize competing requests, and remain calm under pressure.
• Highly dependable, punctual, organized, and detail-oriented.
• Ability to work independently while collaborating effectively with internal teams.
• Must be flexible to occasionally work mornings, evenings, or Sundays based on event needs.