Audio Visual Technician

Dexian; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

Dexian is hiring an Audio Visual Technician for a leading Fortune 100 financial services company. The role involves supporting AV systems, ensuring seamless experiences for internal meetings and executive events. Candidates should possess a strong technical background with at least one year of experience in technical operations, alongside a customer-focused approach.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• At least 1 year of experience with IT systems and infrastructure.
• 1+ year of Audio Visual experience.
• Experience with incident management and reporting tools is expected.

Responsibilities

• Support and maintain technology for meetings and events.
• Manage incidents in the Enterprise Ticket system.
• Perform preventive maintenance on technology.

Skills

Technical Operations

Troubleshooting

Customer-focused

Education

High School Diploma or GED

Bachelor’s Degree in Business, Information Systems, or Computer Science

Tools

ServiceNow

Zoom

Poly

Crestron

AMX

Job description

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National Recruiter, Finance and Professional Services at dexian | Disys

We are seeking a skilled and detail-oriented Audio Visual (AV) Technician to join a leading Fortune 100 financial services company. In this role, you will be responsible for the setup, operation, and maintenance of AV systems to support a wide range of internal meetings, client presentations, and high-level executive events. The ideal candidate brings technical expertise, excellent troubleshooting skills, and a customer-focused mindset to ensure seamless audiovisual experiences across our corporate office.

Responsibilities:

• Support and maintain technology
• Document and maintain Asset Inventory Database
• Manage incidents in the Enterprise Ticket system
• Endpoints and Infrastructure (Poly)
• Support Zoom and Zoom Room Platform - Upgrade and Manage Zoom Devices through the Dashboard
• Support Digital Signage Platform
• Perform Preventive Maintenance on technology
• Perform User Acceptance Testing (UAT)
• Perform On-call duty rotation
• Perform After-hour and weekend Project work as needed
• Perform Remote support of enterprise devices
• Perform Remote support of fellow team members and other sites
• Operations Staff is to report On-Site Monday thru Friday (essential personnel)

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 1 year of Technical Operations experience
• At least 1 year of experience with IT systems and infrastructure
• At least 1 year of experience with desktop platforms and operating systems
• At least 1 year of with incident management and reporting tools

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science
• 1+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• 1+ year of experience with ServiceNow
• 2+ years of experience with Windows 10/
• 2 + years of Audio Visual experience
• 1+ year of experience with Architectural and Wiring Drawings
• 1+ year of experience in room control systems (Crestron or AMX)
• 1+ year of experience with Audio Digital Sound Processing, Digital Sound Consoles, or Digital Lighting Consoles
• 1+ year of experience with Cloud based video conference platforms
• 1+ year of mobile device support

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Engineering

• Industries

  IT Services and IT Consulting, Financial Services, and Audio and Video Equipment Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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