Audio Visual Technician

The Phoenix Group; New York (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

The Phoenix Group seeks an Audio-Visual Technology Technician to ensure high-quality audio-visual experiences in their Conference Center. The ideal candidate will support events by managing AV setups and troubleshooting, combining technical acumen with customer service skills to deliver seamless conference experiences.

Benefits

Vision insurance

Medical insurance

Qualifications

• 1 year of experience in an AV or technical support role preferred.
• Strong communication and teamwork skills.
• Ability to diagnose hardware issues.

Responsibilities

• Lead technical support for video and audio conferences.
• Set up and troubleshoot AV systems.
• Assist with video production for events.

Skills

Audio-visual integration

Technical support

Problem-solving

Customer service

Education

Bachelor's degree in a Computer-related field

Tools

Zoom

Microsoft Teams

Webex

Adobe Premiere

Final Cut Pro

Job description

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This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

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Principal Recruiter at The Phoenix Group

The AV Technology Technician plays a vital role in ensuring high-quality audio-visual experiences within the firm’s Conference Center. This position is responsible for supporting attorneys, staff, and clients by managing the setup, execution, and troubleshooting of live meetings and events using advanced AV technology. The ideal candidate is detail-oriented, dependable, and client-focused, with a solid understanding of video conferencing platforms such as Zoom Meetings, Zoom Phone, Microsoft Teams, and Webex, along with foundational AV systems knowledge.

Key Responsibilities:

• Act as the lead technical support for multi-point video and audio conferences, ensuring flawless execution for internal and high-profile external meetings
• Set up, monitor, and troubleshoot AV systems and platforms, including Zoom, Teams, Webex, and Zoom Phone, to ensure consistent, high-performance results
• Assist with video production needs such as filming, live streaming, recording, and basic post-production editing for firm events and client functions
• Recommend and implement AV solutions tailored to complex or high-stakes meetings, such as virtual hearings or multi-location conferences
• Maintain AV equipment inventory, monitor system health, perform routine maintenance, and track loans to avoid downtime during critical events
• Coordinate daily support for scheduled meetings, working closely with colleagues to ensure comprehensive and timely technical coverage
• Proactively test and verify AV equipment functionality, addressing issues immediately to prevent disruptions
• Provide responsive support via email and in-person for urgent requests, including last-minute client meetings or court-related preparations
• Troubleshoot common PC-based AV issues involving peripherals like webcams, microphones, and network connections
• Remain flexible with work hours, offering off-hours and rapid-response support for time-sensitive global or high-profile matters
• Perform additional duties as assigned to support the AV department and firm objectives

Required Skills & Knowledge:

• Strong technical understanding of AV systems, including signal flow and audio-visual integration
• Experience with administration and support for Zoom Phone, Zoom Meetings, Microsoft Teams, and Webex
• Working knowledge of video editing tools (e.g., Adobe Premiere, Final Cut Pro)
• Ability to diagnose and resolve connectivity and hardware issues related to conferencing and presentation systems
• Excellent problem-solving abilities under pressure in fast-paced environments
• Strong communication and teamwork skills, with a customer service mindset

Education & Preferred Qualifications:

• Bachelor's degree in a Computer-related field preferred
• At least 1 year of experience in an AV or technical support role preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Law Practice

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Vision insurance

Medical insurance

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