Audio Visual Technician

Science Applications International Corp.; Dallas (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking an experienced Audio Visual Technician to provide AV and VTC support for video-teleconferencing events at the FDIC. The role requires coordinating schedules, setting up equipment, testing systems, and operating live events in a fast-paced federal environment.

The ideal candidate has 2–4 years of hands-on AV support, proficiency with Teams/Webex/Zoom, and knowledge of Crestron/AMX/Extron control systems.

Qualifications

• Associate's degree or higher in AV/IT with 6+ years related experience.
• 2–4 years hands-on AV and VTC support experience in a professional environment.
• Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom.
• Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI).
• Ability to work independently and manage multiple priorities in a fast-paced setting.
• Strong troubleshooting, communication, and customer service skills.
• Must be able to obtain and maintain an FDIC Public Trust clearance.
• Must be able to lift up to 50 pounds.
• Flexibility to work varied hours to support scheduled events as needed.

Responsibilities

• Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting
• Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure
• Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner
• Implement procedures, policies, and technical solutions to address customer AV and VTC challenges
• Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems
• Maintain technical documentation including system configurations, SOPs, and equipment inventories
• Deliver exceptional customer service to FDIC employees and stakeholders at all levels

Skills

AV troubleshooting

VTC support

Team communication

Customer service

Independence

Scheduling coordination

Education

Associate's degree or higher in AV/IT

Tools

Crestron

AMX

Extron

Microsoft Teams

Cisco Webex

Zoom

Job description

Description

We are seeking an experienced Audio Visual Technician to provide technical support for video-teleconferencing (VTC) and audiovisual events at the Federal Deposit Insurance Corporation (FDIC). The ideal candidate is a self-starter who thrives in a fast-paced environment and is committed to delivering high-quality AV and VTC support to a federal government client.

Key Responsibilities

• Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting


• Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure


• Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner


• Implement procedures, policies, and technical solutions to address customer AV and VTC challenges


• Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems


• Maintain technical documentation including system configurations, SOPs, and equipment inventories


• Deliver exceptional customer service to FDIC employees and stakeholders at all levels

Qualifications

• Associate's degree or higher in Audio Visual Technology, Information Technology, or related field; with six (6) years or more of related experience. Additional experience may be considered in lieu of a degree.


• 2–4 years of hands-on AV and VTC technical support experience in a professional environment


• Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom


• Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI)


• Ability to work independently and manage multiple priorities in a fast-paced setting


• Strong troubleshooting, communication, and customer service skills


• Must be able to obtain and maintain an FDIC Public Trust clearance


• Must be able to lift up to 50 pounds


• Flexibility to work varied hours to support scheduled events as needed

Preferred Qualifications

• Experience supporting AV/VTC in a federal government environment


• CTS, CTS-I, or CTS-D certification from AVIXA


• Familiarity with ITSM ticketing systems (e.g., ServiceNow)

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability