Audio Visual Systems Technician II

Sigma Systems, Inc.; Boston (MA); On-site; USD 34,000 - 48,000; Full time

Job summary

Boston University in Boston, MA is seeking an experienced Audio Visual (AV) Systems Technician II to support installation, maintenance, troubleshooting, and repair of audiovisual and classroom technology systems across campus.

The role requires hands-on work with projectors, displays, audio systems, control systems, and video streaming, with a focus on service excellence, documentation, and collaboration with engineering teams.

Qualifications

• Minimum 3 years of hands-on AV installation, maintenance, or field service.
• Bachelor's degree or equivalent education and experience.
• Experience installing, troubleshooting, and repairing professional AV equipment.
• Knowledge of TCP/IP networking and AV networking tech.
• Ability to lift up to 75 pounds and work onsite independently.

Responsibilities

• Install, configure, maintain, troubleshoot, and repair audiovisual systems in classrooms and venues.
• Diagnose issues with projectors, displays, audio, video switching, and control systems.
• Perform equipment repairs and preventive maintenance.
• Configure and commission AV presentation systems from small rooms to lecture halls.
• Provide onsite support to faculty and staff and assist junior technicians.

Job description

Audio Visual (AV) Systems Technician II

Boston University - Boston, MA

Location: 881 Commonwealth Avenue, Boston, MA 02215
Job Type: Contract / Temporary
Duration: Approximately 9 Months
Schedule: Full-Time, 40 Hours per Week
Work Arrangement: 100% Onsite

Position Overview

We are seeking an experienced Audio Visual (AV) Systems Technician II to support the installation, maintenance, troubleshooting, and repair of audiovisual and classroom technology systems at Boston University.

This hands-on technical position involves working with a wide range of AV/IT equipment, including projectors, displays, audio systems, control systems, digital signage, lecture capture equipment, and video streaming technologies.

The ideal candidate will have strong experience in commercial AV installation, field service, system troubleshooting, and equipment repair, along with excellent customer service and communication skills.

Key Responsibilities

• Install, configure, maintain, troubleshoot, and repair audiovisual systems across classrooms, lecture halls, meeting spaces, and campus facilities.
• Diagnose and resolve technical issues involving projectors, displays, audio amplifiers, mixers, video switching equipment, and AV control systems.
• Perform hands-on equipment repairs, component replacements, system adjustments, and preventive maintenance.
• Configure, test, and commission AV presentation systems ranging from small meeting rooms to large lecture halls.
• Support lecture capture, video streaming, digital signage, and audiovisual networking technologies.
• Troubleshoot AV connectivity issues involving TCP/IP networks, wireless connections, and audio/video-over-IP (AVoIP) systems.
• Collaborate with engineering teams on system upgrades, equipment installations, and technology improvements.
• Read and interpret technical diagrams, wiring schematics, and equipment rack layouts.
• Maintain accurate technical documentation, service records, and standard operating procedures.
• Respond to technical support requests, prioritize service tickets, and resolve equipment issues efficiently.
• Provide professional onsite technical support to faculty, staff, and other campus users.
• Assist with training and mentoring junior technicians and student employees.

Required Qualifications

• Minimum 3 years of hands-on experience in audiovisual installation, maintenance, repair, or related technical field service.
• Bachelor's degree or equivalent combination of education and relevant practical experience.
• Demonstrated experience installing, troubleshooting, and repairing professional AV equipment.
• Working knowledge of projection systems, flat-panel displays, audio mixers, amplifiers, video switching systems, and electronic control equipment.
• Understanding of TCP/IP networking, LAN/Wi-Fi connectivity, and audiovisual networking technologies.
• Familiarity with video streaming systems, video codecs, and digital presentation technologies.
• Ability to troubleshoot technical problems independently and perform hands-on equipment repairs.
• Strong communication, documentation, organization, and customer service skills.
• Ability to work independently and collaborate with technical teams.
• Ability to lift equipment weighing up to 75 pounds.
• Valid driver's license strongly preferred.
• Availability for onsite work, occasional alternate shifts, and potential after-hours on-call support.

Preferred Qualifications

• Certified Technology Specialist (CTS) certification.
• Experience with Crestron, Extron, or Biamp audiovisual control and DSP systems.
• Experience with Crestron Toolbox or Crestron Fusion.
• Familiarity with Echo360 lecture capture systems and AppSpace digital signage.
• Experience with AV system commissioning, equipment rack installation, cable termination, and system integration.
• Knowledge of AV system drawings, wiring diagrams, and rack layouts.
• Experience supporting classroom technology, university AV systems, or corporate conference room environments.
• Familiarity with ServiceNow or similar IT service management platforms.
• Experience supporting Windows and macOS systems.
• Familiarity with accessibility standards, including ADA and Section 508.
• Interest in emerging technologies, AI tools, and automation for improving technical support operations.

Work Environment

This position requires working onsite at Boston University's Boston campus. Responsibilities involve moving between classrooms, lecture halls, and other university facilities to install, inspect, troubleshoot, and maintain audiovisual equipment.

The role may require schedule flexibility, including occasional alternate shifts and after-hours support based on operational needs.

Sigma Systems, Inc. is an Equal Opportunity Employer.