Audio-Visual, Sr. Technician

The University of Chicago; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

The University of Chicago seeks an experienced audio-visual technician to maintain and support classrooms, conference rooms, and event spaces across BSD buildings. You will install, configure, troubleshoot, and operate AV equipment and control systems, coordinating with IT to restore service.

You will guide end users, perform hardware and software upgrades, log work in ServiceNow, and help mentor student staff.

Qualifications

• Education: vocational training or equivalent experience in related field.
• 5-7 years of work experience in a related job discipline.
• Certifications: none required.

Responsibilities

• Provide AV support to BSD auditoriums, conference rooms, and classrooms.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Log work in the ticketing system (ServiceNow).
• Intake work via phone, email, or ticketing system.
• Research and implement AV products and systems to improve services.

Skills

Audio-visual systems

Troubleshooting

End-user support

ServiceNow

Education

Vocational training

Tools

ServiceNow

Video conferencing

Digital media equipment

Job description

Department BSD BIS - Audio Visual Support Service

About the Department

The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care. The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):

• Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.
• Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk‑taking to deliver transformative innovation.
• Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.
• Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.
• Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.
• Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.

Job Summary

The job performs a range of technical processes and procedures related to the support of integrated audio‑visual systems. Works closely with staff and faculty to ensure classrooms, conference rooms, and other technology‑enabled spaces are fully functional. Installs, configures, troubleshoots, and maintains audio‑visual equipment, control systems, and related technologies. Under general supervision, this position provides audio‑visual support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings. May interact with University IT (IT Services) and/or University of Chicago Hospital IT (UCM IT) to restore service and/or identify and correct core problems. Will work independently within assigned area while also working collaboratively within a team of other technicians.

Responsibilities

• Provide support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Log work in ticketing system (ServiceNow).
• Intake work via phone, email, ticketing system.
• Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.
• Researches and analyzes products and systems available in the marketplace and makes recommendations to management.
• Researches, develops, installs, operates and troubleshoots audio‑visual systems, such as video‑conferencing, digital media and desktop and network‑based technologies.
• Provides projection services and presentation support for academic and public events within standard operating procedure.
• May provide informal mentorship to students in audio‑video production.
• May provide informal training to other technicians and student staff.
• Performs other related work as needed.

Minimum Qualifications

• Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four‑year degree).
• Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
• Certifications:---

Preferred Competencies

• Maintain confidentiality/discretion at all times.
• Ability to handle multiple concurrent tasks in a competent and professional manner in a fast‑paced atmosphere.
• Ability to solve problems independently with limited direction.
• Ability to work accurately with attention to detail.

Working Conditions

Office Environment. Drug Test RequiredNoHealth Screen RequiredNoMotor Vehicle Record Inquiry RequiredNoPay Rate TypeHourlyFLSA StatusNonExemptPay Range$28.85 - $36.06

Application Documents

• Resume (required)
• Cover Letter (preferred)

Job Family

Job FamilyCommunicationsRole ImpactIndividual ContributorScheduled Weekly Hours40Drug Test RequiredNoHealth Screen RequiredNoMotor Vehicle Record Inquiry RequiredNoPay Rate TypeHourlyFLSA StatusNonExemptPay Range$28.85 - $36.06

Benefits Eligible

Yes The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case‑by‑case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.