Audio/Visual Specialist

City of McKinney; McKinney (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

City of McKinney is seeking an IT Specialist with a focus on Audio Visual systems to support council and planning meetings, manage AV equipment, and assist Crestron installations. The role includes setting up TVs, projectors, overhead paging systems, and digital signs as part of a multi-department IT/AV team.

The candidate should have a bachelor’s degree in IT or related field and at least three years of AV experience, with strong troubleshooting, communication, and teamwork skills.

Qualifications

• Bachelor’s degree in information technology, telecommunications, or related field required.
• 3+ years of experience working with Audio Visual equipment and IT support.
• Strong troubleshooting and problem solving for AV/IT issues.
• Ability to plan, organize, and coordinate cross-functional AV projects.

Responsibilities

• Collaborate with cross-functional teams to assess AV/Telecom requirements and propose effective solutions.
• Install, configure, and maintain AV systems and related technologies.
• Provide technical support for AV issues to minimize downtime.
• Develop and maintain documentation for AV configurations and troubleshooting procedures.
• Assist IT projects related to AV technologies and support the Service Desk as needed.

Skills

AV systems

Video conferencing

Troubleshooting

Team collaboration

IT support

Project planning

Education

Bachelor’s degree in Information Technology or related field

Tools

Crestron

Extron

Apple TV

Cisco networking

Job description

WORKING FOR THE CITY OF MCKINNEY

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist.

Summary

WORKING FOR THE CITY OF MCKINNEY

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist.

OUR CORE VALUES

City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high-performance organization (HPO).

Summary Of Position

Under general supervision, this position will help facilitate the efficient functioning of different meetings organized by the city departments, including Council meetings and Planning and Zoning meetings. They will support the City’s Video Production team in ensuring that all audiovisual equipment is operational. Responsibilities also include offering assistance in AV conference rooms, coordinating support for current and upcoming Crestron installations, as well as overseeing overhead paging support and installation. Installation tasks involve setting up TVs, projectors, overhead paging systems, and digital signs

Essential Functions/Knowledge, Skills, & Abilities

GENERAL EXPECTATIONS FOR ALL EMPLOYEES

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

Essential Duties And Responsibilities

• Collaborates with cross-functional teams to assess AV and Telecom requirements and propose effective solutions.
• Plans, installs, configures, and maintains AV systems and related technologies.
• Collaborates with vendors and service providers to optimize AV solutions and manage vendor relationships.
• Provides technical support for AV issues, resolving incidents promptly to minimize downtime.
• Stays abreast of industry trends and emerging technologies in AV to recommend and implement continuous improvements.
• Conducts training sessions for end-users on AV and ensures proper utilization and troubleshooting awareness.
• Develops and maintains documentation for AV systems, including configuration details and troubleshooting procedures.
• Participates in the planning and execution of IT projects related to AV Technologies.
• Occasionally assist Service Desk with daily operations.

Knowledge, Skills, Abilities, And Behaviors

• Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
• Understands emerging concepts and maintaining data with accuracy and precision, with the ability to identify errors, and inaccuracies.
• Proven experience as an IT Specialist with a focus on AV.
• In-depth knowledge of AV technologies, including video conferencing solutions.
• Strong troubleshooting and problem-solving skills for AV issues.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Required Qualifications

MINIMUM QUALIFICATIONS

Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute for the below specified education and experience requirements.

Bachelor’s degree in information technology, Telecommunications, or a related field. Three (3) years minimum experience working with Audio Visual equipment.

Must possess the initiative to manage multiple tasks independently with little direct supervision.

Preferred Qualifications

• Experience with Apple TV, Solstice, Digital Sign, Overhead paging system, Spectrum Cable, Crestron, Cisco, and projector support .
• Certifications in relevant technologies (e.g., CompTIA IT Fundamentals, Cisco CCNA).
• Extron Pro DSP Specialist
• Creston Certified Audio Technician
• Crestron Core Certification
• DMC-E-4K Certification

CONDITIONS OF EMPLOYMENT

• Must pass a drug screen and background check.
• Must have Class C Texas Driver’s License.
• Must pass CIJS Certification due to access to secured areas and/or information.

Physical Demands/Supplemental

PHYSICAL DEMANDS

Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 50 pounds). Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.

WORK ENVIRONMENT

Essential functions are regularly performed without exposure to adverse environmental conditions.

The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.