Audio Visual Operational Support Technician

TRITECH Communications Inc.; Boston (MA); On-site; USD 48,000 - 60,000; Full time

Job summary

TRITECH Communications Inc. is seeking an on-site AV Technician to support daily production and operations for video conferencing and event tech. You will handle Crestron and DSP-based room systems, manage Zoom/Teams meetings, and perform routine maintenance.

The role involves coordinating with Office Services and clients, guiding third-party vendors, and ensuring equipment readiness for next-day activities. This is a three-month position with potential for extension.

Qualifications

• Experience on-site AV and video conferencing production.
• Knowledge of Crestron and DSP-based conference tech.
• Ability to coordinate with vendors and support teams; basic maintenance.

Responsibilities

• Day-to-day on-site AV & video conferencing production and operations.
• Manage Zoom and Teams meetings upon request.
• Perform basic AV maintenance (cables, dongles, etc.).
• Coordinate and lead third-party vendors for events.
• Review equipment before/after meetings and ensure proper display.
• Maintain inventory of AV consumables and replacements.

Skills

AV operations

Video conferencing

Crestron

DSPs

Zoom meetings

Teams meetings

AV maintenance

Q-Sys

Ticketing

Vendor coordination

Inventory management

Desktop support

Tools

Q-Sys

HDMI wiring

Job description

We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in financial services, legal, technology and life sciences. Our OneSource business model provides clients with a single source for the design, installation and maintenance of large / complex Audio Visual, Communications, PoE Lighting and Security Systems. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami, Washington DC, Dallas and Charlotte.

Key Responsibilities:

• Day to day on-site AV & Video conferencing production & operations
• AV/Technical knowledge of current conference room and event technology (Crestron, Digital Signal Processors)
• Preventative maintenance room sweeps/checks each day when not supporting end users.
• Manage Zoom and Teams meetings upon request.
• Ability to perform basic AV maintenance (replacing bad HDMI cables, dongles, etc.)
• Knowledge of Q-Sys and troubleshooting.
• Identify larger issues, initiating and managing the process of repair tickets with any AV Service Provider currently under contract.
• On-Site Services include regular and consistent coordination and follow-up with Office Services and Communications Department and/or individual clients with regards to all scheduled meeting requests
• Lead and coordinate third party vendors for services and event technologies.
• Ensure all equipment is shut down and in cases where portables are involved secured for next business day.
• Testing of each individual piece of equipment ensure equipment is set to factory specifications to obtain optimum performance report system problems immediately including solutions and/or recommendations.
• Review schedules for next day requests to ensure equipment is operational.
• Connect video conference calls as needed.
• Ensure video or pc is properly displayed.
• Maintain inventory of A/V consumables for fixed and portable equipment.
• Replace A/V consumables, as necessary.
• Ensure media is properly viewed.
• Knowledge of Desktop Support is a plus
• Adjust and clean fixed and AV equipment per manufacturers recommendations.

This is a three month position with a possibility of going longer.

Visit us at www.tritechcomm.com

TRITECH IS AN EQUAL OPPORTUNITY EMPLOYER