Audio/Visual Assistant

Georgia Northern District Court; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Eleven paid holidays

Pre-tax benefit programs (health, dent

Public transportation subsidy

Participation in FERS

Thrift Savings Plan

Job summary

The U.S. District Court for the Northern District of Georgia is seeking an audio/visual assistant based in Atlanta with travel to Gainesville, Newnan, and Rome courthouses.

You will support courtroom AV, conferencing, and related IT tasks, assist with help desk requests, and cross-train with IT staff to ensure broad technical coverage. Mandatory experience includes at least one year in AV or courtroom tech, strong troubleshooting skills, and clear communication.

Qualifications

• At least one year of specialized experience supporting, operating, maintaining, installing, or troubleshooting AV or courtroom technology.
• Ability to communicate technical information clearly to users and provide good customer service.
• Ability to work effectively as part of a team and manage deadlines.

Responsibilities

• Respond to day-to-day AV support needs in multiple courthouses, installing, maintaining, troubleshooting, and repairing equipment.
• Test systems to ensure readiness for court proceedings and events.
• Coordinate with deputies and scheduling staff on equipment needs and connectivity.
• Assist with system upgrades and maintain inventories of AV components.
• Provide training and technical assistance to court staff and other users.
• Cross-train and provide backup IT support when courtroom AV is not required.

Skills

Audio/visual technology

Customer service

Teamwork

Troubleshooting

Communication

Tools

AV hardware

Video conferencing systems

Job description

Overview of the Position The U.S. District Court for the Northern District of Georgia is accepting applications for an audio/visual assistant. The incumbent performs technical work associated with courtroom audio/visual systems and supports the courtroom technology specialist in coordinating and troubleshooting courtroom and conferencing systems throughout the district. The position supports the effective operation of audio, video, evidence presentation, videoconferencing, and related courtroom technology systems throughout the district. The incumbent also provides general information technology (IT) help desk and backup support and cross trains with information technology staff to assist with broader technical support needs when courtroom audio/visual support is not required. The position is based in Atlanta but requires occasional travel to the Gainesville, Newnan, and Rome courthouses.

• Respond to day-to-day support needs for courtroom audio/visual systems in the Atlanta, Gainesville, Newnan, and Rome courthouses, including installation, maintenance, troubleshooting, and repair. Repair equipment on-site or coordinate repairs as appropriate.
• Perform routine and scheduled maintenance and evaluation of audio/visual systems for quality-control purposes and assist with measures designed to protect hardware and software resources.
• Test courtroom and conferencing systems to ensure equipment is operating properly and verify that required technology is ready for scheduled court proceedings and events.
• Coordinate with courtroom deputies and courtroom scheduling personnel regarding special equipment, connectivity, and technology requirements.
• Perform system upgrades in coordination with vendors and other court staff to minimize disruption to court operations.
• Receive, log, and respond to audio/visual and general IT help desk requests; resolve routine user issues; and route or elevate matters requiring higher-level technical support.
• Assist with coordinating compatibility among audio/visual hardware, software, and related systems.
• Recommend equipment and resources necessary to support courtroom technology needs and maintain inventories of audio/visual systems and components in accordance with internal control requirements.
• Provide audio/visual systems training and technical assistance to court staff, other agencies, members of the Bar, and other users.
• Assist with developing and maintaining system documentation and user resources.
• Operate audio/visual equipment and provide support for videoconferencing and teleconferencing.
• Crosstrain with and provide backup support to the courtroom technology specialist and other information technology staff, including assisting with general IT support when courtroom audio/visual support is not required.
• Participate in training, conferences, and other professional development activities as appropriate.
• Perform other duties as assigned.

Qualifications

Mandatory Qualifications: Applicants must possess at least one year of specialized experience. Specialized experience is progressively responsible experience supporting, operating, maintaining, installing, or troubleshooting audio/visual, courtroom technology, conferencing, information technology, or other related automated systems. Education may not be substituted for the required specialized experience.

Required Competencies: Applicants must possess knowledge of audio/visual technology, hardware, software, and related troubleshooting practices and techniques. Applicants must be able to perform routine hardware and software maintenance, analyze technical problems, identify appropriate solutions, and communicate technical information clearly to users. Applicants must demonstrate strong customer service and interpersonal skills, sound judgment, professionalism, and the ability to work effectively as part of a team. The successful candidate must be able to manage assignments and deadlines, maintain confidentiality, comply with court policies and the Code of Conduct for Judicial Employees, and communicate effectively both orally and in writing. The ability to maintain equipment inventories and follow applicable procurement and internal control procedures is required.

Specialized Experience

Preferred Qualifications: Preference may be given to candidates with experience supporting courtroom, conference room, or similar audio/visual technologies; troubleshooting audio/visual hardware and software; supporting videoconferencing or evidence presentation systems; coordinating repairs or installations with vendors; maintaining technology inventories; and providing technical assistance or training to end users. Experience providing general IT help desk or desktop support, including troubleshooting workstations, software, peripherals, or connectivity issues, is also preferred.

Employee Benefits

• Accrual of paid vacation and sick leave days, based on length of service.
• Eleven paid holidays during the year.
• Pre-tax benefit programs (health, dental, and vision insurance; flexible spending accounts; parking reimbursement).
• Public transportation subsidy.
• Participation in the Federal Employees Retirement System (FERS).
• Thrift Savings Plan (with employer matching a percentage of employee’s contribution).

Physical Requirements

Work is performed in office, courtroom, chambers, and conference room settings throughout the district. Duties may require work outside normal business hours and intra-district travel. The incumbent must be able to lift and move moderately heavy computer and audio/visual equipment.

Notice to Applicants

Employees of the U.S. District Court are appointed in the excepted service, are considered “at-will” employees, and serve at the pleasure of the court. All employees of the clerk’s office are required to adhere to a Code of Conduct, copies of which are available upon request. All employees serve a one-year probationary period. As a condition of employment, the selected candidate must successfully complete the required background investigation and credit check. The selected candidate will also be required to submit fingerprints for a criminal history check. Employees in high-sensitive positions are subject to continuous vetting (CV) following completion of the initial background investigation. All offers of employment are provisional until a full suitability determination has been made. The Federal Financial Reform Act requires direct deposit of federal wages for judiciary employees. Applicants must be a U.S. citizen or eligible to work in the United States.

The U.S. District Court is part of the judicial branch of the U.S. government. Although comparable to the executive branch (civil service) in salary, leave accrual, health benefits, life insurance benefits, and retirement benefits, generally judiciary employees are not subject to the many statutory and regulatory provisions that govern civil service positions.

The selectee for this position is subject to a criminal records check and satisfactory adjudication by the employing office to be eligible for employment. Due to the sensitivity level of this position, candidates may be asked about their criminal history prior to receiving a tentative offer of employment. Candidates completing the AO-78 must complete questions 18-20 regarding their criminal history. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination. Providing false and/or misleading information may be grounds for removal from the application and selection process, as well as disciplinary action if discovered after an individual’s date of hire.

The federal Judiciary is an Equal Employment Opportunity employer.

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