Audio Visual Admin

OWA; Foley, Northern (AL, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

OWA is seeking an Audio-Visual Administrator to manage the complex AV network behind our world-class theme park. You will coordinate enterprise-level networking with live entertainment technology to keep guest experiences flawless and memorable.

In this role you will lead planning for AV system expansions, troubleshoot both digital and analog setups, maintain equipment inventories, and collaborate with production teams to deliver high-impact events across property.

Qualifications

• High school diploma or GED required or enrolled to complete GED within six months.
• Must be 21 years or older.
• Five years of AV technical experience in a professional setting or with a recognized concert production company.
• Understanding of audio signal paths and ability to troubleshoot digital and analog AV systems.
• Strong understanding of DMX control systems (analog and digital).
• Basic computer networking skills (wired or wireless).
• Knowledge of video formats (SD/HD).
• Proficiency in MS Office (PowerPoint, Word, Excel).
• Ability to identify AV cables and connections.
• Valid state-issued driver’s license.
• Willing to work odd hours including nights, weekends, holidays.

Responsibilities

• Oversee planning and implementation of expansions to the OWA audio and video systems.
• Identify opportunities for upgrading the AV infrastructure.
• Develop and maintain usage policies for AV equipment.
• Provide guest and team member service while addressing AV issues and concerns.
• Perform preventative maintenance and arrange outside repairs.
• Monitor, maintain, and adjust sound, video, and lighting systems.
• Provide first-line support for minor faults.
• Maintain inventory of AV equipment and status.
• Assist in setup, design, and operation of live AV systems as needed.
• Coordinate with third-party production companies for live events.
• Collaborate with departments to set up AV equipment per requirements.
• Plan high impact events with Special Events, Group Sales, Theater Management.
• Maintain confidentiality in duties.
• Provide reports, logs, and forms to Management.
• Create, update, respond to support tickets timely.
• Ensure workplace safety through policies and training.
• Meet deadlines for AV setups and repairs within time/cost constraints.
• Protect company assets.
• Perform duties with minimal supervision and good judgement.
• Other duties as assigned.

Skills

Audio-visual systems

Troubleshooting

DMX control

Networking basics

MS Office

Guest service

Education

High school diploma or GED

Tools

QLab

ProPresenter

Resolume Arena

HOG4

ETC Mosaic

Yamaha CL5/DM7

Q-SYS

QSC

Shure Wireless Workbench

Job description

Ready to run the complex AV network behind a world-class theme park? Step into the spotlight as our new Audio-Visual Administrator, where you will sync enterprise-level networking with live entertainment technology to keep our guest experiences completely flawless.

DUTIES AND RESPONSIBILITIES

• Oversee the planning and implementation of expansions to the OWA audio and video systems
• Identify opportunities for upgrading and updating the audio video infrastructure
• Develop and maintain usage policies for audio video equipment for guests and team members
• Provide outstanding guest and team member service while performing the assigned duties, including interpreting and conveying information, answering questions and assisting guests, vendors, and associates with AV issues and concerns while at OWA
• Perform preventative maintenance and repairs; arrange for the outside repair of all AV equipment as needed
• Monitor, maintain, and adjust the operation of the OWA sound, video, and lighting systems as needed
• Provide first-line support, including on-the-spot diagnosis and rectification of minor faults and problems as they occur
• Maintain a detailed inventory of all AV equipment and its current availability or status
• Assist in the setup, design, and operation of live audio, video, and lighting systems, as necessary or required
• Partner with third-party production companies to coordinate live events
• Collaborate with the appropriate departments, vendors, and clients to develop system requirements and set up AV equipment as needed
• Work closely Special Events, Group Sales, OWA Theater Management etc. to plan high impact events across property
• Maintain a high degree of confidentiality in performing all aspects of assigned responsibilities
• Provide a variety of accurate and timely reports, logs, and forms, as required by Management
• Create, update, and respond to support tickets in a timely manner
• Ensure workplace remains safe through the training, mentoring, and use of established policies, procedures, and guidelines
• Effectively and efficiently work under established time and cost constraints to meet requested deadlines for all AV set-ups, connections, or repairs as well as other work-related projects
• Assist in protecting and safeguarding all company assets
• Perform duties with minimum supervision and make good judgement calls for system issues
• Other duties and responsibilities as assigned

QUALIFICATIONS

• Must have a high school diploma or GED or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Five (5) years of audio-visual technical work experience in a professional/structured, paid position with a recognized company or five (5) years of technical experience with a professional recognized concert production company
• Complete understanding of any given audio signal path and the ability to troubleshoot both digital and analog audio-visual systems
• Strong understanding of DMX control systems, analog, and digital (i.e.) Art-NET, sACN, etc.
• Basic computer networking skills (e.g.) wired or wireless connectivity
• Knowledge of video formats (e.g.) standard definition, high definition
• Ability to use MS Office products: PowerPoint, Word, Excel
• Ability to identify audio, video, lighting, and communication cables
• Must have and maintain a valid state-issued driver’s license
• Must be willing to work odd and irregular hours including nights, weekends, and holidays

Preferred Experience/Skillset

• One (1) year of work experience with project budgets including development, management, and forecasting of expenses
• Knowledge of distributed audio and video systems over IP
• Experience with
  • Production software such as QLab, ProPresenter, and/or Resolume Arena
  • HOG4 lighting control platform
  • ETC Mosaic Lighting Control
  • Yamaha CL5/DM7 audio console
  • Q-SYS and QSC products
  • Shure Wireless Workbench

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.